[Resolved]  Reliance Big Tv — Bad costumer support

I’ve taken BIG TV on 18th of October; it was working fine with all the features. On 29 of October it automatically went off I made a request on the same day to resolve this issue...They have given the complaint on[protected] with an 48 hr SLA to resolve this Issue, but till now they didn’t turn up to resolve this issue, every day I have to give wakeup call to listen their excuses, and I have to obey their immoral commitment. This is really ridiculous and no way acceptable, enough is enough...!


From: [protected]@hotmail.com
To: [protected]@relianceada.com; [protected]@bigtv.co.in; [protected]@relianceada.com; raksha.[protected]@relianceada.com; reliance.[protected]@relianceada.com; anil.[protected]@relianceada.com
Subject: For your attention
Date: Wed, 5 Nov 2008 00:09:46 +0530

Hello all,

Extending the audience as I did not get any response till now.
I'm forwarding this email further to the Mr Anil Ambani group...
here is the current status of my issue - I call the customer support after the SLA given for the new complaint according to them which indeed is my original complaint and only 1 complaint i reported till now after taking the BigTV new connection[protected] and[protected], now the customer support still says that the issue is in problem solving state and as usual does not know when the issue will be resolved nor can he get his manager on the call for my concern but still expects me to wait and watch the show...


Not sure of what to do next after calling the customer support almost 33 times for a single complaint...I'm thinking to give the dummy box (i mean BIG tv)and the antenna to Mr Anil Ambani as a donation so that he can make 1 more BIG TV customer and become the world's 2nd richest man.

Hats off to Reliance...and ALL the best to Ambani group to make some easy money from a middle class indian family and giving BIG promises like BIG TV...



Hello,


To further bring this issue to your greater attention, the complaint number mentioned in the email below[protected] is closed without resolving the issue.

Reason for closure - There was some software problem.

Did the customer support guys call the customer to check if the issue is resolved before closing the complaint number - NO (A big NO)

I called the customer support again, they created a new complaint[protected] and are giving me a new SLA of 48 hrs.

So I logged the 1st complaint on Wed (29th Oct), the issue is not resolved till now i.e Tuesday (4th Nov). so what is the idea behind giving a false SLA to the customer and fooling the customer.

I have asked the customer support guys to take that Box ...i mean BIGTV box and the antenna and return my money back... Unfortunately they are not ready to do that also for me.

So I have lost my Rs 2000 by going for a BigTV connection which is of no use. Is this how Reliance and Mr Ambani is making money in India?

Below are few of the comments on Bigtv for your reference. I hope you either close the customer support altogether or improve it to the extent that they have basic customer support skills and know how to respect the customers when they call and not disconnect the call. As of now they only know to give excuses and false promises.