[Resolved] Reliance-Big TV — transmission from Tv center not received for no fault | |
sir, I am a big tv subscriber. I had the connection just during april 1st 2009 onwards disconnecting the SCV for digital quality, for which I am regretting now. My payment is for 6 months. That is, till Sep 09. Suddenly from 01-06-09, my connection is lost only the message i received is " pl subscribe". When I contacted my Chennai, Besant nagar BIG TV office from which I purchased the set top box and antenna, one person came and he checked the antenna, Tv channels and told me that "there is no problem here and only problem is with our head office". he contacted the customer care number and he got the the connection after half an hourand he was told that Pothigai channel is being updated for all and hence it will be restored after one hour. but today is the 4 th day. still they are updating pothigai chaneel. For these 4 days without any fault of our TV, we could not see any programme. Now 10 pm of 04-06-09. still I diidnot get any channel except the same message. Call center people has asked 24 hour from now on wards for rectificatio. I wish Reliance to get a very good name by keeping very intelligent enginners who can restore the faults after 6 months.( the period I have paid the money.) sundhararajan. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Reliance Big TV — No transmission
My card no is[protected] . My cell no is[protected].NO transmission Only Thak thak unpleasant sound fron TV.
Can you do something about it
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Reliance-Big TV — Failure inactivation
I purchased a big tv accessaries on 23.10.2008.from a dealer at Redhills in Chennai. He assured me the installation will take 74 hours. The technician from reliance came after five days and found the machine is defective. I exchanged the machine and after two days the machine was installed. The technician assured within two hours the connection will be given. The dealer gave a sku kit no stating the company has emailed him as there was non-availability of sku kit. The Reliance customer care says the no given by the dealer is wrong. When I verified with the dealer he says the no is right. Today is the 14 th day after the purchase. I made many complaints and called the customer care. They always assure immediate action. But nothing has been done to activate the Big tv channel. I have written twoemails so farto the customer care.How to take action against Reliance. Please advise.