[Resolved] Reliance Big Tv — Channel Packages

atimanoj009

Address:

Ghaziabad, Uttar Pradesh

Hi Sir,

I have Reliance BIG TV installed at my home from last two year. My account no is[protected]. I was take monthly package 225rs per monthly, but I have update last recharge as 2157rs as on 8th March 2013. After recharge yearly package I lost some channels, where I recharge as confirmed by reliance customer care for the same package and same channels at same amount for the one year.

I called customer care for the same problem many time, but they every time misguide to me.
In my last communication, they are saying like: lost channels are not available in yearly package (2157).

Sir, please help me on the same.

Thanks & Regards,
Name : Manoj Kumar
Mobile : [protected]
Email ID : [protected]@gmail.com

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Complaint marked as Resolved

Verified Support

Mar 15, 2013

Reliance BigTV Customer Care's response Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Verified Support

Mar 20, 2013

Reliance BigTV Customer Care's response Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care