[Resolved]  Reliance Big Tv — wrong engineer visit charges

Address:

Chennai, Tamil Nadu

Hi,
When it has been solved, today is 08.05.10. Further if you can't resolved my request than i will take another action we can't have time to followup's on daily basis.

See this is Mail received for me & Customer care.

Arvind K Jha
[protected]


On Fri, Apr 30, 2010 at 4:46 PM, [protected]@bigtv.co.in <[protected]@bigtv.co.in> wrote:
Dear Customer,

In response to your mail regarding wrong engineer visit charges, we would like to inform you that your Complaint has been registered vide service request Id[protected] on 29/04/2010 and it will be solved within 2 days.

Yours sincerely,

Ajay Gupta
Customer Care
Reliance Big TV

In case you require any further details/clarifications, kindly contact through our website at www.bigtv.co.in or by calling Customer Care number at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in


"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
-----Original Message-----
From: Arvind Kumar Jha ([protected]@gmail.com)
Date: Thursday, April 29, 2010 06:37 PM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Re: Reference to your e-mail

Hi,
My Smart Card No[protected].
Kindly see my complain No[protected].

Rgds
Arvind
[protected]


On Wed, Apr 28, 2010 at 4:03 PM, [protected]@bigtv..co.in <[protected]@bigtv.co.in> wrote:
Dear Customer,

In response to your mail regarding inability to view some channels, we request you to write us back along with your 12 digits Smart Card Number to assist you better.

We apologize for the inconvenience caused to you.

Yours sincerely,

Saraswati Madhi
Customer Care
Reliance Big TV

In case you require any further details/clarifications, kindly contact through our website at www.bigtv.co.in or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@bigtv.co.in.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.




-----Original Message-----
From: Arvind Kumar Jha ([protected]@gmail.com)
Date: Tuesday, April 27, 2010 05:15 PM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Big Tv services relaited

Hi,

I am facing problems for Big Tv network, so already complain against on 26.04.10., after that your person come and say to us for change the antenna location , than i told ok you do. than they are tailing to us we have change the cable wire, than also we tell to them ok do than they are tailing to us you have to pay for new cable.

My question to you ?

1 Why we have pay extra if problem in your side that mean network is your retailed.

2. If you are not provided me network at the previous place that is your problem.

i hope you have sort out my problem at the earliest.


--
Arvind Kumar Jha
[protected]



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