[Resolved] Reliance Big TV DTH — Poor after sales service and poor customer care support | |||
I owned Reliance big DTH since 2008 having Smart card no.[protected] on the name of Mr. Yogesh Gupta. As i shifted to my new home i made a request on re-locating the DTH on 15 oct. 2010. They charged Rs.350 for re-locating. They install the dish on the same day but they havnt checked the signals properly. When i switched on my dth i found that some channels shows the mes. 'SIGNAL LOST'. i called customer care for troubleshooting but the said that i have to pay another Rs. 175 for engineer visit. I loged a complaint against the person who relocate the dish at my house vide complaint no.[protected] regarding improper installation. Customer care executive says that my complaint will be resolved with in 48 hrs. I again called customer care on 21 oct at 7.30 p.m. to know the status of my complaint. They said that action was taken against the concerned person but i have to pay Rs. 175 for my problem to be solved. I again said that my dish was not properly installed and i was already charged by Rs. 350 for that then why would i pay bt they dont want to listen or understnd my problem. In the end i just wanna say that aftersales service of Reliance Big and its customer care is so poor that i never suggest anyone to buy that company product. Please help me out........ Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Definitely Very poor service.
Big TV DTH — BAD CUSTOMER CARE SERVICE
I HAVE SUBSCRIBED FOR ONE YEAR BIG TV DTH (SOUTH PLATINUM PACK) AFTER THROUGH INQUIRY FROM DEALER WITH YOUR LEAFLEFT FOR RS. 3400/- AS PER THE LIST ON 05.10.09. ON 07.10.09, I CALLED THE CUSTOMER CARE AT 1500 HRS, TO RENEW THE SERVICE FOR ONE YEAR AS ALREADY RECHARGED FOR RS. 3400/-. I WAS TOLD THAT YOUR PACK AS DESIRED, WILL BE RENEWED FOR ONE YEAR. BUT MY RECHARGED AMOUNT WAS DEDUCTED AS DAILY BASIS FOR THREE DAYS, DESPITE ASSURANCE BY THE CUSTOMER CARE REPRESENTATIVE. AGAIN I RECHARGED FOR DTH SERVICE FOR RS. 500/-MORE FOR THE ABOVESAID PACK FOR NONE OF MY MISTAKE.MY SUGGESTION IS THAT CUSTOMER CARE CENTRE SHOULD BE MORE BUSINESS ORIENTED WITH MORE EFFICIENT PEOPLE, UNDERSTANDING CUSTOMER GRIEVANCES. OTHERWISE YOUR BIG NAME MAY BE AT STAKE.
Hi,
I had purchased 1 year pack last year. It got over today. for that i recharged my account "[protected]" with RS 650. Just next moment when i checked my account it turned out that they had deducted RS 11 because of negative balance. After 1 hour when i checked they have again deducted RS 11. When i called Customer care they said because of the Elite pack and English pack they have deducted they money. When i checked my Big Tv service i was not able to view they channels. When i said this this to the Customer care executive "Named : Praveen" he said to wait. when he told me to check i was able to see they channels. Then i came to know what he did. He Not only activated that two packs he also activated the Total Pack also i.e South Special pack. When i asked him why he has done it like that he told that it happens automatically. I think before doing that they should have told that it will happen. My money got deducted for that pack (South special + Elite + English) and money got deducted. Actaully i wanted to subscribe for some other pack. But that executive is not ready to accept his mistake or Refund me back the money so that i can subscribe some other pack. This is really bad. This is a Fraud by the Customer Care executive as well as Company. Please help me out how to approach Consumer Forum or any other services so that proper step can be taken by me.
I had purchased 1 year pack last year. It got over today. for that i recharged my account "[protected]" with RS 650. Just next moment when i checked my account it turned out that they had deducted RS 11 because of negative balance. After 1 hour when i checked they have again deducted RS 11. When i called Customer care they said because of the Elite pack and English pack they have deducted they money. When i checked my Big Tv service i was not able to view they channels. When i said this this to the Customer care executive "Named : Praveen" he said to wait. when he told me to check i was able to see they channels. Then i came to know what he did. He Not only activated that two packs he also activated the Total Pack also i.e South Special pack. When i asked him why he has done it like that he told that it happens automatically. I think before doing that they should have told that it will happen. My money got deducted for that pack (South special + Elite + English) and money got deducted. Actaully i wanted to subscribe for some other pack. But that executive is not ready to accept his mistake or Refund me back the money so that i can subscribe some other pack. This is really bad. This is a Fraud by the Customer Care executive as well as Company. Please help me out how to approach Consumer Forum or any other services so that proper step can be taken by me.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
3276
Pending
0
Resolved
781
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
View all Reliance BigTV contact information
Reliance BIG TV DTH — POOR SERVICE
I bought Reliance BIGTV DTH a month ago, but after installation we just watch one channel (Ghan Darshan) for 10 days, and on 11th day the problem was corrected.Now on 25th day of installation the same problem occured from 3 days and is not corrected till 29th day of installation.Can any one help me please, as I call thousand times to the c. care of above service but all in vain.