[Resolved] Reliance Big Tv — Cheating Innocent Customers | |||
I have recently taken a connection after a lot of convincing from an, executive who belongs to, appco India a direct marketing firm which markets Reliance Big TV DTH. The executive took the cheque for installing a 3 month gold package (which has a wide variety of channels) for free. When it was installed I was surprised to know that they have installed a much lower version (value sports pack free for 5 months) with only sports and other regional channels on it. When I contacted the executive, he never responds and inturn blames us for misguiding the person who came to install (incidentally they gave a printed copy which shows which package should be installed for us). So people, don't opt for such cheating companies which just be behind the customers till they take connection and then they forget. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Sir,
Complain date : 19.05.2010 ( 01.45 p.m.)
We have taken Reliance Bigtv about 8 months back, till date it was working fine but on 18.05.2010 suddenly the TV starting giving message that NO SIGNAL received from Set top Box. We have lodged an complain as per details given and were told that your engineer will visit us within 48 hours. As 48 hours have already passed, nobody bothered to call or visit us to solve the problem.
As nobody have turned up we have again called your customer care on 21.05.2010, to our surprise Mr.Ranvir Singh informs us that our complain have been closed with remarks that your engineer has given online support to us and the problem have been rectified and the complain has been dealt with. Till date we have not received any calls from any of your engineers. To add insult to injury the senior of your customer care Ms.Lakbir Kaur is informing us that a fresh complain has been lodged and now again it will take 48 hours for your engineer to visit us and she is helpless, she can’t do anything else to help.
First nobody visits us in the stipulated 48 hours as per your promise.
Secondly your engineer is giving false information that he has given online support.
Third you are again asking us to wait for 48 hours more, that makes it 96 hours.
This is the first time we had to call for any type of after sales service, but, if these is the quality of service provided than it will spread a bad name for yourself.
Hope somebody listens and get our problem sorted out.
Thanks & Regards
Complain date : 19.05.2010 ( 01.45 p.m.)
We have taken Reliance Bigtv about 8 months back, till date it was working fine but on 18.05.2010 suddenly the TV starting giving message that NO SIGNAL received from Set top Box. We have lodged an complain as per details given and were told that your engineer will visit us within 48 hours. As 48 hours have already passed, nobody bothered to call or visit us to solve the problem.
As nobody have turned up we have again called your customer care on 21.05.2010, to our surprise Mr.Ranvir Singh informs us that our complain have been closed with remarks that your engineer has given online support to us and the problem have been rectified and the complain has been dealt with. Till date we have not received any calls from any of your engineers. To add insult to injury the senior of your customer care Ms.Lakbir Kaur is informing us that a fresh complain has been lodged and now again it will take 48 hours for your engineer to visit us and she is helpless, she can’t do anything else to help.
First nobody visits us in the stipulated 48 hours as per your promise.
Secondly your engineer is giving false information that he has given online support.
Third you are again asking us to wait for 48 hours more, that makes it 96 hours.
This is the first time we had to call for any type of after sales service, but, if these is the quality of service provided than it will spread a bad name for yourself.
Hope somebody listens and get our problem sorted out.
Thanks & Regards
thanks brother your cooperation..
Dear Customer,
We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in
Regards
Ryan
We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in
Regards
Ryan
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Reliance Big TV — worst customer care and cheating with customers
when am bought big tv they told that subscription will be free for one year and they disconnected my connection with in one and half months and the customer care was use less