[Resolved]  Reliance Big Tv — No customer service and fraud

Address:

Kendrapara, Odisha

My parents have a BIG TV DTH connection at their residence. They live alone and TV is the most favorite pastime for them. The BIG TV connection is in my father’s name: Mr Nakul Chandra Bhuyan and the smart card number is:[protected]. There is some problem in receiving the signal from 21/12/2010. Initially my father thought it may be due to no account balance. He charged it with a top up amount of INR 200. But the problem was not account balance but some other technical issues and the problem continued. One complaint was lodged with BIG TV customer care on 23/12/2010. The complaint number is[protected]. Surprisingly, this complaint was closed without resolving the problem. The amount in the account including the top up was INR 280 as on 23/12/2010. A fresh complaint was lodged in 27/12/2010 and the complaint number is[protected]. Since then me and my brother are calling up BIG TV Customer care like a ritual every morning and evening on an average twice daily and the response always is we will resolve it today. Unfortunately, that today never happened and our parents had to suffer the lonely evenings till date. Today it was a height o[censored]n-professionalism of the RELIANCE BIG TV professionals who asked us to recharge the account again and then only they will resolve the issue. We knew almost for sure that they are not going to resolve the issue for some reason (our best guess is they do not have good service in that particular region) and what can be more foolish then to recharge the account again. We still have balance in our account which is not used from 23/12/2010. Even if they are deducting the per day charge of INR 5 without resolving the issue that also makes it only INR 50. It is very shocking for a consumer and so disgraceful for a company like RELIANCE. Today we have decided to buy another DTH connection. How the company wants to compete in the market and sustain in the long run?