[Resolved]  Reliance Big Tv — New STB is changed with Old one and charged under Warranty period

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Madam, I have a reliance big TV connection on which i was getting Error 400 a regular interval of time, for which i have registered a complaint (Request No.[protected] on 26th Sep 2013 and for which your technician visited on 27th Oct 2013. As per him there is problem with the set top box and he left saying that he will come again with a new one. But he didn't responded after that time and i got message of request closed on 30 Sep 2013. Again when i called at your customer care center to ask about the status of my complaint, reply from your side is that we are having a shortage of the STB at the regular center, so we will arrange the STB from any other center and it will be free of cost because my STB is under the warranty period. On 8th Oct 2013 the technician from another center came to my house with OLD STD and replace it with my new STB because of that the problem coming earlier have increased and also some other problem starts coming to the signal (like low volume, slow response of the remote, time taken between changing channels increased etc.) and he also didn't asked for the money. The very next day on 9th Oct 2013 i was getting ERROR 200, and when i called at your customer care center i was told that your account is gone in negative balance because of which your services are being suspended. After inquiring about the reason they told me that your STB is being replaced and you haven't paid the money. Queries:- 1. If there is problem with the STB then why the problem is coming after replacing the STB. Upto my technical knowledge if a faulty equipment is replaced then the system should run without any error if the problem is coming again that means the replaced equipment is not the faulty one. 2. I have registered complaint on 26th Sep 2013 and my warranty end at 28th Sep 2013, that means the equipment was in warranty when i raised the complaint. 3. If there was any kind of charges applicable to me then it should either being informed from your executive or your technician. But none of them informed and just added Rs.500 in negative balance. 4. Who will be responsible for the loss of signal from the past 15Days? With the faith in Reliance i have applied for the One Year subscription in advance but sorry so say the unprofessional behavior from your side has let my faith down. Please do the needful. Thanks & Regards Ashwini Kumar Pandey A/C Number.[protected]