[Resolved] Reliance Big Tv — SET UP BOX
TIRUPUR, Coimbatore District, Tamil Nadu, India
I HAD PROBLEM WITH UR SET BOX LIKE HANGING AND SUDDEN ON.OFF. (LAST 20DAYS BACK) I MADE A COMPLAINT AND UR EXECUTIVE HAD CAME AND REINSTALLED THE SOFTWARE AND INFORMED AS IF THE PROBLEM PERSISTS AGAIN PLS INFORM WE WILL CHANGE THE SET UP BOX. THE PROBLEM PERSIST AGAIN AND MADE THE COMPLAINT NEW SET UP BOX WAS INSTALLED (LAST FRIDAY 5TH APRIL) BY ONE EXECUITIVE AND HEWAS NOT CHEKCED THE BOX WHETHER IT IS WORKED OR NOT.. HE TOLD WE HAVE TO DO PAIRING FROM OUR HO AND THIS WILL BE TAKEN CARE IT WILL GET RESOLVED. AFTER TWO DAYS ALSO IT WAS NOT SOLVED AGAIN I CALLED ON 8TH APRIL THE CUST CARE SO MANY TIMES BUT IT WAS SOLVED AS OF NOW.
1.THE SERVICE GIVEN BY U IS VERY POOR. EACH AND EVERY TIME WHEN I CALL CUSTOMER CARE I HAVE TELL STORY TO EACH EXECUTIVE SPEAKS. IT IS VERY DIFFICULT FOR EDUCATED PEOPLE TO HANDLE U, THINK ABOUT THE UNEDUCATED PEOPLE WHO TAKEN THE CONNECTION FROM U?
2.PLS RECTIFY MY PROBLEM WITHIN 48 HOURS OTHERWISE I WOULD LIKE TO DISCCONECT UR SERVICE , SO THAT PLS LET ME KNOW THE PROCEDURES.
PLS LOOK INTO THIS SERIOUS MATTER AND DO THE NEED FULL.
Complaint marked as Resolved
Verified SupportReliance BigTV Customer Care's response, Apr 11, 2013
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
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