[Resolved] Reliance Big Tv — Smart Card Pairing error
Hi, I have Reliance Big TV installed in my home from last 2 years.From six months maximum channels give errors smart card pairing error 102, I can only watch few channels and i have platinum package which includes maximum channel fees.I already send mails to the technical support for this complaint but there is no reply and also i called many time to customer support but they disconnect the phone after receiving or disconnect the phone after waiting 30 mins or 1 hour.
Please help me as i am paying for full services and couldn't get the same.
This is the mail i send to customer service:
Name Zulfiqar Ahmad
To: [protected]@reliancedigitaltv.com; [protected]@bigtv.co.in
Subject: FW: My Services: Payment Receipt
Date: Sat, 26 Jan 2013 11:49:00 +0300
Can you please activate the Platinum pack for another 6 months.
My Subscription number is[protected].
I Have problem in most of the channels showing the error Smart Card pairing error. I am able to watch only 4/5 channels only. Please help me to solve this problem ASAP. All the technical data is attached with the mail as pictures.
Complaint marked as Resolved
Verified SupportReliance BigTV Customer Care's response, Dec 24, 2012
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Verified SupportReliance BigTV Customer Care's response, Mar 13, 2013
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Verified SupportReliance BigTV Customer Care's response, Mar 20, 2013
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
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