[Resolved] Reliance Big Tv — Smart Card Pairing error

 
12 Reviews
India
 Zulfiqar Ahmad
Hi, I have Reliance Big TV installed in my home from last 2 years.From six months maximum channels give errors smart card pairing error 102, I can only watch few channels and i have platinum package which includes maximum channel fees.I already send mails to the technical support for this complaint but there is no reply and also i called many time to customer support but they disconnect the phone after receiving or disconnect the phone after waiting 30 mins or 1 hour.
Please help me as i am paying for full services and couldn't get the same.


This is the mail i send to customer service:

Name Zulfiqar Ahmad
[protected]
Bareilly

Reminder-10...

Regards

Zulfiqar Ahmad






From: ahmad.[protected]@hotmail.com
To: [protected]@reliancedigitaltv.com; [protected]@bigtv.co.in
Subject: FW: My Services: Payment Receipt
Date: Sat, 26 Jan 2013 11:49:00 +0300

Hi,
Can you please activate the Platinum pack for another 6 months.
My Subscription number is[protected].



I Have problem in most of the channels showing the error Smart Card pairing error. I am able to watch only 4/5 channels only. Please help me to solve this problem ASAP. All the technical data is attached with the mail as pictures.
Complaint marked as Resolved 
Verified Support
Reliance BigTV Customer Care's response, Dec 24, 2012
Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RDTVcare
Verified Support
Reliance BigTV Customer Care's response, Mar 13, 2013
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare
Verified Support
Reliance BigTV Customer Care's response, Mar 20, 2013
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RDTV Care
Complaint comments  11 Comments     Updated: Share0Tweet0

Comments

error showing 102 since 15 days nobody cares about the customer even though after complaining and just think there is an old lady who watches the tv, since 15 days she feels bored without tv and she cannot go out since she cannot walk when ever she swithes the an message appears error 102 i feel bad about your service once a customer pays one year subscription you reliance people wont bother my smart card no is[protected] even after reading this if there is no response i am going to advice all my friends and relations that not to buy reliance big tv

Reliance Smart — service error

Dear Sir,
I am unable to recharge my phone inspire of several suggestions form the customer service help desk due to some service error at your end.woeld request you to look into the matter asap since today is the last day of validity is recharge . my name is sraboni karmakar my phone number is [protected].
Hi,
I have taken one year subscription with south Indian package. As such I am unable to see many channels. Now, TV9 news channel is also disconnected. The displayed message is "smart card pairing error, contact customer care".

I have been trying to speak with customer care executive from last one month on its toll free number ([protected]). Every call is taking more than 2 mins of valuable time & disconnects abruptly. It is irritating & disappointing. I have even approached local dealers who say we can't help as they don't have other numbers.

Pls. advise and get me a justice.
Prabhakar SL
Smart card pairing error 102
Hi,
I have taken one year subscription with south Indian package. As such I am unable to see many channels. Now, TV9 news channel is also disconnected. The displayed message is "smart card pairing error, contact customer care".

I have been trying to speak with customer care executive from last one month on its toll free number ([protected]). Every call is taking more than 2 mins of valuable time & disconnects abruptly. It is irritating & disappointing. I have even approached local dealers who say we can't help as they don't have other numbers.

Smartcard no:[protected]

Name: Y.yugendar Reddy -Mobile:[protected]
Address: NM Gudam, KODA-508206, AP
Hi, I have Reliance Big TV installed in my home from last 2 years.From six months maximum channels give errors smart card pairing error 102, I can only watch few channels and i have platinum package which includes maximum channel fees.I already send mails to the technical support for this complaint but there is no reply and also i called many time to customer support but they disconnect the phone after receiving or disconnect the phone after waiting 30 mins or 1 hour.
Please help me as i am paying for full services and couldn't get the same.


This is the mail i send to customer service:



Reminder-10...

Regards

Zulfiqar Ahmad






From: ahmad.[protected]@hotmail.com
To: [protected]@reliancedigitaltv.com; [protected]@bigtv.co.in
Subject: FW: My Services: Payment Receipt
Date: Sat, 26 Jan 2013 11:49:00 +0300

Hi,
Can you please activate the Platinum pack for another 6 months.
My Subscription number is[protected].



I Have problem in most of the channels showing the error Smart Card pairing error. I am able to watch only 4/5 channels only. Please help me to solve this problem ASAP. All the technical data is attached with the mail as pictures.
Dear Big TV,
I am facing the same problem too. From last 6 months i lost almost 1/2 of my channels because of SMART CARD PAIRING ERROR 102. And now i can't view even 1 channel. i have tried many times to contact the CUSTOMER CARE SERVICE but it gives me the message that ur service cannot revice calls at this time. I have even sent u an E-MAIL and i got a reply too saying that u will call me to understand the problem better. Last 1 week passed away but still i have not recieved even a single call from u. R u going to solve my problem or will i switch over to some other DISH SERVICE?????
My reliance big tv account no is[protected] /set box /cas/n[protected] getting smart card pairing error (108) and unable to view any channels please resolve this issue
Dear Customer Care (Always Busy Sevai Adhigarigal)
My Box is showing Error 108 smart card pairing error, I cant see even one channel. Pls resolve or call me [protected]
My card no:[protected]
Thnx
M.Kabhieer
[protected]
Hi Team,

I planning to upgrade from STB to HD from last 1 month and for the same when i called to Customer care came to know that HD setup box stock is not available in Bangalore and informed no option available, And for the same i tried multiple dealers but still no use. And finally i got a idea that the HD box which i having will work with active smart card which was mentioned below, but i am getting error as 102 pairing error for which i called customer care today says i need to pay Rs.400/- for pairing which is pathetic service.

1. No HD Setup Box is not available with you to upgrade
2. I already having HD Box where you people are not ready to pair
3. I purchased this HD setup already and you people asking of Rs.400/- for pairing ( let me know why i should when both STB and HD are mine).
4.Its my fault that i am using your service

Smart No:[protected]
HD Setup Box:SHYSTC[protected] WHICH NEEDS TO LINKED WITH)


For any clarification i need call back on this number only [protected]

Regard's,
Naresh.M
[protected]
Bangalore

customer service contact not available

Activation new channel pakage
Smart card paring error
Smart card number is[protected]
Please solve the problem

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    8%
    Complaints
    2954
    Pending
    0
    Resolved
    231
    location
    6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
    Reliance Big Tv - Smart Card Pairing error