[Resolved]  Reliance Big Tv — Faulty STP and Replacement Charges

Address:

Ghaziabad, Uttar Pradesh

Hi,

My Set Top Box number is[protected]. I lodged a complaint (no.[protected] today with BigTV for STB not functioning. The technician visited and said, the box is faulty and needs to be replaced. He asked me to pay Rs. 800 (repalcement charges) + Rs 175 visiting charges.

I called up customer care again and asked, what if replaced STB malfunctions or becomes inoperable again. He said, you have to pay again 800 in case of replacement.

Here my concerns are;
1. If STB has to be replaced, then why do I need to pay for faulty box. Why do they take the box back? If it is Customer's property, let it be with him or if they take it back then they should not ask for money.
2. Even if I pay for replacement, there's no warranty given on replaced box.
3. Warranty exists for only one year. Why dont they extend it @nominal charges like two/four wheeler insurance companie, water purifier companies do?

Why should customer pay visiting charges when there's problem in cable or dish atenna due to bad atomospheric conditions, etc on which customer has no control? Keep in mind, customer is already paying for entertainment services every month.

This is not the first time I have to suffer having relationship with Reliance. I had a very bad experience with Reliance for mobile services where they failed to restore outgoing services irrespective of submitting all the required documents. I pusuid the matter with them for three consective years and then dropped the connection.

I'll wait for sometime for justice to come. And if it doesnt come. I'll give the STB to my kid for engineering, Antenna to play flying disc and cable to hang clothes.
This will be my last relationship with Reliance in any form. Because what I feel they believe and selling products/services but not in customer retention and satisfaction or post purchase services.