[Resolved]  Reliance Broadband — Irresponsible behavior and no bill waiver for faulty service

Reliance Broadband — Bad behaviour and frod

Dear all
I have reliance ID of[protected] .I am feeling very much aggrieved and hurt that I have opted for Reliance Broadband.My broadband connection was not in function from 16 dec to 26 dec 2009 . I was complaining almost each day day to their customer care. The persons at their Reliance World were very uncooperative and apathetic.I conatached One person who calls himself by the name of Vaibhav joshi . HE condescended to help me as if he is doing a very great JOB. But in reply they send me mail which reads:
Dear Mr.Panday,

This is with reference to your e-mail regarding "Bill related dispute" registered
under Service Request ID[protected]. Please note that your complaint has been
resolved with the resolution that all the network complaints registered has been
resolved within the given time frame. Hence we are unable to process the waiver.

Looking forward to serve you in the future.

Yours sincerely,

Archana Nair
Broadband Customer Care
Reliance Communications.



Friends I dont know what to do ....But I will definitely go to consumeer forum and make sure that these persons are taken to justice.

Reliance Broadband + — irresponsible service

Dear sir
i have purchased a broad band connection two weeks back.i have been residing at Bangalore with my family
and the verification done by the reliance says that i am staying as bachelor. from two weeks the connection has not been activated and i get a foolish answer like the above mentioned . i have been going to the office but they are giving this foolish reply and they already collected 1500 as deposit saying they will reactivate it within one hour . after long follow up with them they are activated the service but the speed what i am getting now is 165 kpbs when the company offers 3.1 Mbps which is also fraud behavior.the employs in reliance outlet are very rude, unprofessional and lack o knowledge with broadband. kindly requesting you to please take an necessary action against reliance communication and kindly provide me the justice.

thanks and regards
Arif Abdulla
[protected]

Broadband — Irresponsible service

Dear Sir/Madadm...

Sub: - Complaint with regard to excess billing for broadband connection
Ref: - Your letter dated 6th September, 2010 and our account number 15819729

With reference to the above, self would bring to your notice that we had pathetic experience of airtel broadband connection for one month. We took Rs.450 plan of airtel broadband in the month of June 2010. At the time of signing the account we have been informed by the sales executive that every month 3gb has been allotted as free download usage for us. We are staying at the residential apartment and our usage is very limited. Hence we had accepted for 3 GB and took the plan.

After a month of the plan we were shocked to see the excess billing of Rs.13000/-appx. from airtel. Will anyone using for residential purpose would be able to pay this much in one month? We tried asking for the proper information for such excess billing from the customer service and billing department. However, we fail to get any proper response. Further it was confirmed to us by one of the customer care officer that airtel would send their engineer to prove that the usage was done from our system. But on one had turned up till 17th july which was the due date for us payment. Finally we had received a call from the billing department on the same day (17th July 2010) stating our billing is correct and we have to make the payment for the same. When we asked for explanation, they failed to provide anything related to this.

Two times one of the collection agent had visited our place and we have also explained him about the excess billing and our refusal towards the payment. Still no solution was given to us. One of the executive from Retention department Mr.Shaik ([protected]) visited our place on 10th August,2010 for the same payment issue. We have again asked for the clarification towards the excess billing. But of no vein. At last it was confirmed by the executive that our MODEM would be taken by him compensating the payment. Since there was no use of the same for us, we had handed over the same to him. It was also confirmed by that agent would airtel would send a written communication to us confirming the receipt of the MODEM and there would not be any further issues with regard to the payment in future. He had also written his name, contact number and acknowledgment for the receipt of the MODEM in our bill dated 27th July, 2010.

In spite of doing all this we regret to inform that we have received a reminder letter towards the payment balance. THIS IS COMPLETELY NOT ACCEPTABLE. We never expected that such a big organisation would behave so cheap to the customers. We are using airtel mobile connection for the past 5 years. Till date before even we receive the bill, we make the payment in advance and it is not required for us to cheat anyone. But it is real mental agony to us by the activities of airtel.

Today self had spoken to Ms.Asma at mobile number [protected] which was given in the reminder letter. Now she has informed us that the problem would be sorted out and she would get back to us soon. We are not sure if we get solution after this or not. This forced us to write to you thinking that you would take immediate action to solve this issue.

Thanking you

Regards
LalithaChandrasekar

Reliance Broadband Manager name :
Mohammed Rafeeq
Employee ID : 61101067
Office name : Reliance BPO Private Limited
Ambattur Estate, Chennai
Designation :Deputy Manager, Broadband Process

Pls forward your complaint to anil.[protected]@relianceada.com

Reliance Broadband + — Very Slow speed and Baddest service

Hi all,

I have purchased your "Reliance Broadband +" wireless internet and my relationship number is -[protected].

But at the time of purchase I was not knowing that I am going to be fully cheated.

Your service is really disgusting, from the date of purchase I am getting speed of 5kbps - 35 kbps. Do you know the meaning of "Broadband" and then "+".

while purchasing of your device you have promised me speed of 3.1MBPS. I am not even getting speed of 50kbps. there is problem to every site, to open gmail it requires 10 min.

Many times I have complaint to your customer (un)care center but no action.

On your customer care chat service, I have complaint 5 times. On 19th April, I come to know that privious 4 complaint are not at all raised and customer care execative has given me false request number. How disgusting it is. Is this your way of working?

On 19 April 2011 I have raised request - [protected], I was shocked to know that it was closed with reason -
(10:08) Bala: The request got closed stating that, the new bill cycle is been started and now it is speed is been upgraded upto 3.1Mbps

Can you please tell me how come you close the request without customer's confirmation on the same.

'starting a New billing cycle" is the solution of the problem ????? it is really funny solution.

if I am not getting speed more than 35KBPS then how come i will use your 5GB.

is your techinical team have enough technical knowledge.


I have regularly paid your bill no bother what kind of service I am getting.

Now tell me do you expect me to pay the bill of this month ? I know you will say 'Yes' then let me know on what basis you are expecting money from me.

I request you to refund the bill amount whatever I have paid till date and the device cost.


Can I expect atleast reply to this mail ??????????


Regards
Vinod Patil

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care