Reliance CDMA prepaid service — Calls Wrongly charged due to plan was changed without my notice

Address:

Bangalore, Karnataka

Dear Team,

I am Jagan, I am your customer from long back and I am very happy to stay in reliance network but not now because of below given reason..

Earlier my prepaid plan is 1 paisa per Second but not now I don’t know how my plan gets changed without my permission.

Now I am in roaming and all incoming calls are get charged 1 rupee per minute.

I was activated DND/DNC (Do not disturb/Call) then also I am receiving unwanted calls I don’t know how?

I was twice called to reliance prepaid customer care on 10-Dec-2011 at 10:08 PM and 10:14 PM and I asked to transfer the call to English department they kept hold around 5 to 7 minute but none of the executive’s are talked with me then I quit the call.

Kindly let me know why should I wait till 5 to 7 minute (Call kept in hold) simple wasting my amount? who will going to pay the amount which is i was wait in holding without get any response from CC.

And now i came to known my plan is My plan was changed and its charged Rs. 1 for local and incoming calls, Rs.1.50 for STD calls. I don't know how my plan was charged without my notice and also i am not recharge any STV ( Spacial tariff voucher) to change my plan.

Reliance No : [protected]
Name : Jagan J

I hope you will intervene on this issue and as soon as possible I will get revert.

Note: If still the problem is presence there is option I have to switch on other network. I hope I will get on positive answer from your end.

Regards,
Jagan.