[Resolved]  Reliance Communication Broadband Internet — Bill Amount - when connection was in Suspend Mode

Address:

Hyderabad, Andhra Pradesh

Complaint Regarding Bill No #[protected]


From

Adinarayana Chiranjeevi Gunturi

To

[protected]@relianceada.com


Hello Team,

My Reliance Internet Connection Details:
Customer ID :[protected]
Billing Acct Num : [protected]


Problem Statement:
1. I've got a new bill #[protected] generated for the month of May & the due amount now is Rs 361. Connections were never active after last week of March 2013. I've already cleared the dues till March 2013, the last amount being Rs 273. Where is this Rs 361 bill amount generated from, when the connection itself was in suspend/Hold mode? In fact, it was retention department team members request to put connection on "Hold".

After calling to Reliance Nodal Office, Mr. Santosh clarified that, if I pay the bill amount when my connection is in suspend mode - the connection will be automatically made to active though it was on "hold" till that moment.

As soon as I pay the due of Rs.273 on May 10th, the connection was made active - which I've never asked to be so. When I've not asked for an active connection, why should I pay for the bill generated after that moment.

I was a reliance broadband customer for more than 2yrs & paid all the bills promptly without any delay.

Now also, I am being punished by Reliance because I've paid the due amount of Rs.273(which changed the status of my connection from HOLD to ACTIVE).

For being a Reliance customer for more than 2yrs, Reliance is treating its customers this way.

Hope to see some response after this.



Regards,
Adinarayana Chiranjeevi G
[protected]@yahoo.com