[Resolved]  Reliance Communications — service barred

sir my no. is [protected] and i have submitted my documents twice to the reliance office and then also my number is barred for the third time when i ask customer care they tells me that my document has not reached to them some are saying that my document is found wrong but with the same document i am using my reliance cdma and broadband service. this shows that reliance is misusing my document. sir may i request you to please see the matter and look after it i will be very much thankful to you

Hello sir,
I am having a reliance gsm prepaid Sim. its service barred due to unattended call on verification. its OK. I have resubmitted my Id proofs in Reliance outlet as per their request. It been 5 day now since i submitted the IDs. still the service is not activated. my number is [protected]. I hereby request you to resume my service as soon as possible unless i am switching to some other service provider.

I said that we are not available at home and the number [protected] in the name of Gautam Sawhney was switched off for last 4 months and its only rent outstanding not usage. No one has misused your connection.

so will I be issued a new number or as your mail states this relationship is over? I did get letters at home but how is this possible that someone from your collections division never called me on my alternate number and no one visited my home to leave a message. There was a care taker available at home and he confirmed that no one came home.

What do I do with the handset which I bought for my mother @ 8k (SAMSUMG RELIANCE CDMA PHONE)?

I am really disappointed that the relationship is being looked at from a short term perspective? How old is this relationship?

Please let me know some solution. None of your notices claim that the number will be terminated and you cannot do that without my consent. Do you see any usage in this number? It is all rent so this is a genuine case my dear. If I wanted to default on purpose then I would have atleast used the phone which I dint.

I want this number reinstated and I will pay all overdue + late payment charges in next 48 hours.

Regards,

Gautam Sawhney | Deputy General Manager - Customer Services | Emaar MGF Land Limited |


"[protected]@relianceada.com" <[protected]@relianceada.com>
10/26/2010 05:24 PM
To
"Gautam.[protected]@emaarmgf.com" <Gautam.[protected]@emaarmgf.com>
cc

Subject
'ADAG=[protected]' Reference your mail






Dear Customer,

We understand the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.

This is in response to your e-mail regarding online payment issue. Kindly note that specified number [protected] is already terminated as per our records.

Further, please note that once the number gets terminate as per our records, same cannot be reactivated. Hence, we are unable to process your request in this regard. However, you may visit the nearest Reliance Mobile Stores for further assistance.

The list of Reliance Mobile Stores is attached for your ready reference.
Regards,

Sanjay Guwalani
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 4343 Chargeable from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
From: Gautam.[protected]@emaarmgf.com (Gautam.[protected]@emaarmgf.com)
Date: Monday, October 25, 2010 09:13 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: [protected]

Hi,

This is regarding my cell number [protected] which currently my mother is using and it has an overdue amount outstanding. We were travelling and therefore the delay in payments.

I tried paying through net banking but it is showing as invalid number. Hope you have seen the track record though.

Please suggest urgently as I would like to pay and reinstate the number.

Can someone collect the payment from my residence today?

Regards,

Gautam Sawhney | Deputy General Manager - Customer Services | Emaar MGF Land Limited |

Hi Team,

I have Reliance connection with no. [protected] in my name. A month back I have recd a SMS from Reliance to submit the documents for verification purpose. I know it is for our security and verification so I did submit my Driviling License Copy & Phto to Reliance World, Sanjay Place, Agra. The person taking documents told me that it will be updated in couple of days. But to my surprise, I kept on receiving SMS to submit documents again & again. When I enquired about this in Reliance World the person told me not to worry about it & your connection will not be hampered due to this SMS. And today, I recd a SMS from reliance that your service is discontinued due to non submission of document. I am really not haapy with the service of Reliance Communication & going to file a Consumer complaint for this toil which company is giving to their consumer.

Few of the things/ issue faced by me in Reliance World also.
1. At first instance nobody is ready to help consumer. I don't know why company has employed those person.
2. On submitting the document I asked for receiving so that in future I can show a proof but the manager of reliance world was not willing to give the receiving but was ready to fight with consumer. I am really not happy. It has been given rise to frustration.

Infact, I am waiting for Number Portability to come so that I can shift from Reliance to Airtel or Tata.


I am sorry if i sounded rude, but I am really disgruntled with Reliance Service

Hi there,

As per our discussion, you were informed to visit the Reliance Webworld with the necessary documents for the reconnection.

Regards,
Reliance Mobile Online Support Team

Your feedback is important to us. Keep Posting!

sir my no. is [protected] gsm and i have submitted my documents to the reliance office and then when I call to some no. it say "to resume service Please contact to reliance customer care". this shows that reliance is misusing my document. sir may i request you to please see the matter and look after it i will be very much thankful to you