[Resolved]  Reliance Communications — activation of sim card

I am Rakesh kumar.my gsm sim is showing inactive sim since last 2 months.so many times i called cutomer care and complained but i didn't get any satisfying reply, they told me that this sim doesn't exist at all but i was using that sim before. i went to Mattikhere reliance shop also and once again i submitted my documents, and came back with the promise that my sim will be activated in next three days but today[protected] it has not activated. my mobile number is [protected]. i don't know how many days will it take to activate my sim card ?

I am george philip from bangalore and my gsm reliance n0.[protected].Now i am in ranchi, aftr croseed karnataka border message i got in my mobile NO SERVICE, From there i called so many times to customer care.I spend 500rs to calling in customer care, till now no body is responded.What a poor service it is?.Now i am decided to take other connection (Tata or Airtel)

Recently I had got a prepaid phone connection from reliance. For this I had submitted a valid photocopy of the state bank of india passbook with photo. Recently these people blocked the sim card. No one was able to contact me. They also did not give any reason for blocking it. After 24 hours and many calls to customer care I got a reply from them saying that I have to submit a valid document. I do not understand how can be the bank passbook is not valid? Even so Why they did not call me and tell me why they are blocking?

Is this the kind of service?

today is[protected] and my number is still terminated

Hello this is Mr. Partho Sarathi Nag. I am reliance customer for almost last 10 years. I have four reliance numbers with me, one of which is reliance post paid SIM card no. [protected]. Unfortunately I lost my mobile few days back which had SIM card [protected]. I immediately called *222 & requested it to be deactivated (which they never did). I went to reliance web world (Dwarka) with all the required documents & FIR copy on 6th Oct. 2014 around 3pm and bought a new SIM, I was told it will get activated after 6 hour which never got activated. Next day(7th Oct 2014) I revisited the same web world & asked for the reason, I was told by the executive, that there is some technical problem at reliance server & will be rectified & my number will get active within next 4 hours, when even after6 hours no action was taken by your employees, I called up 198 some executive named Ms. Seema took my call but could not give any satisfactory answer. I again called 198 after some time this time Mr. Neeraj took my call & told me that my previous SIM is still not deactivated because of which its taking time & promised me action will be taken & my number will get active by next 2 hours, Mr. Neeraj even gave me complaint number[protected]. I waited but, but when nothing happen till next day(8th Oct 2014), I again called up 198 this time it was Mr. Ravi responded & after hearing everything & check at his end he informed me that there is no such complain exist, there is only one request to active the number & that too was done on 6th of Oct 2014. Now Mr. Ravi is saying it will take 48 hours more. In last 3 days i made calls several time to different CCE in *222, 198 and many other numbers but nobody responding properly. I seriously would like to know whether you people take your customers seriously or not. How can employees of such big brand make fool of customers & make stories of their own & get away with it? Is there any kind of checks on your staff by seniors? Being a service provider company that too of such big stature & being such a old customer should not I expect more? The irony is that I got a SMS from reliance today for next bill(for same number) which will be due sometime end of this month although I was not able to use it for last 15 days or so & was harassed for the same. You are requested to take early action in this regard so I may not suffer and work may not hamper.

Thanks and Regards

Partho S Nag
mobile no. - [protected]