Reliance Communications — Cheating when purchased datacard

Address:

Bangalore, Karnataka

Hi,

To start with I took this RELIANCE NETCONNECT connection on 13 May 2011 and I am a big unsatisfied customer very soon. The credit goes to Reliance.

hen first (Rajeev Yadav [rajeev.[protected]@vriti-interactive.com]) from Vriti Infocomm called me and sold out product, he says the documents are not required, just purchase the product, you can submit documents later. So on 13 May I purchased product, submitted documents on 14 May. Took 2 days for activation. I asked if I can submit the so called documents (rental agreement, passport) for address proof, he says that’s ok. I am staying in Bangalore from past 6 years and on May 10 2011 I shifted my house to a different location. Then again I was with customer care for 3-4 times as I was not getting good speed. Then the actual problem started that’s the real story of this mail:

“Rajeev Yadav [rajeev.[protected]@vriti-interactive.com] said that I can submit rental agreement as an address proof as I am from outstation. When I connected data card on 22 May 2011, I get an error message saying that “REMOTE COMPUTER DID NOT RESPOND” then I spoke to customer care and they informed me that the address verification was done and the result was negative. He couldn’t explain me more and asked me to get in touch with Reliance web world. This morning when I visited Reliance web world, they say that when the address verification was done, the result was negative as you have submitted the Rental agreement and when we tried visiting your location, I was not at my house. So now is this a valid reason? This statemnt was false.. When Rajeev spoke to me he said the connection would be activated very soon. But it took more than 48 hours….!!!

When address verification was done and when the results were negative, why no one form your company called me and informed?
At least a simple SMS would do for this reason?
Why would you guys call me because you got your money and your happy with it?
Now Please for GOD’s sake explain me why am I being tortured for this invalid reasons?
So why did Rajeev say that the documents are enough?
Does Ur company just sells the products and not at all interested with customer service?
Ur Company just needs the money and publicity or fame?
Are you just looking for money for today and not for TOMORROW?
What exactly are your goals?
Hope your companies only GOAL is to just make money and fool the customers?

ENOUGH is ENOUGH, this was a very good story for me. Now onwards I would start recommending everyone not to purchase your product. Just go with AIRTEL as hey r at their BEST these days. I TRUSTED your company but you guys kicked me so far out of this world that I am trying to look at my surroundings and check where did I fall.. PLEASE PLEASE PLEASE DO NOT PLAY WITH CUSTOMERS.. Customers are your means of income.. If they don’t trust you then you are no where in this competitive market..

I TRUSTED Reliance and took a major decision to purchase there product rather than going to other GOOD Vendors. Till I took the connection from them every day some one or the other used to call me. Now not even a single insect from there company looks at me.. The rule is VERY simple..We were in need of your MONEY, we got it and now you do or die..we DON’T CARE… But this is something new to look at. I am really proud to look at this company serving at its worst.

Please do me one favor just return my money back and leave me.. I do not want to suffer further more. I don’t want to trust you guys going forward. Becoz its simple “ YOU CHEATED ME” Faith or Trust can be looked in to once not any more..

Please help me.