[Resolved]  Reliance Communications — Reliance Chor hai

From:Vikas
Sent: Wednesday, January 13, 2010 9:44 PM
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]' Reference your mail

Hello,

What about the Service Request ID[protected]?
Can i have an update on the above mentioned request?

If you want the details about this request then kindly refer your log details or the below chain mail.
I have already mentioned the issue several times.

Thanks and Regards,
Vikas

-----Original Message-----
From: Vikas
Date: Sunday, December 13, 2009 05:01 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc:
Subject: Heavy Charge for none -

Hi,

My mobile number is xxxxxxxxxx, On 11th Dec 2009 morning I was having a sufficient balance of Rs. 91/-. In the evening it came down to Rs.9/-.

I tried calling up customer care several times but, what I got response from them is, “The server is under upgradation and hence, we cannot provide you any update for the same.” This same reply was again used on the second day too i.e., 12th Dec 2009.

Now, today i.e., on 13th Dec 2009 after trying for the second time finally I got to hear that, ”Apne bahot saara GPRS use kiya hai, toh uska charge lagaa hai” (since, you have used too much of GPRS or net you have been charged for this.)

I would like to clarify that, I have not used any GPRS for past few days may be from 8th Dec 2009 itself. I requested for the settings on 11th Dec 2009 since, I had a master reset of my cell phone because of which the settings for GPRS was erased. Further to this, I would also like to inform that I have not used GPRS, I tried to visit some sites after installing the settings just to make sure that the GPRS on my cell phone is running fine. But I was unable to browse the website. I was getting an error saying that, “This program requires a working data connection. Please contact your service provider”.



I want to know for what usage I have been charged. If your server is showing details about my usage of Data then, I need the details about it. If not then, kindly provide me refund and make sure this should not happen again.

Also, want to know the detailed tariff charges of GPRS (Activation charge, if any; monthly charge, if any; and charge for size of pages).

I would also like to mention that SMS which I send are not getting delivered to the Airtel mobile users. I am getting delivery failure notice for those numbers.

Could I have an explanation on this why this is happening.

Would appreciate your prompt response.



Thanks and Regards,
Vikas