[Resolved]  Reliance Communications — Mental Harassment by Customer Care Employee

Sir/ Madam,
I have been a Reliance mobile user for four years and my mobile number is [protected]. I am an officer in the Indian Air Force and presently posted to Hindan, Ghaziabad. I would like to inform you about the incident which happened to me regarding a bill payment issue which caused me a lot of problem and mental harassment.
On 07 Jun 2010, I received a call from a Reliance Customer Care representative (Miss. Tanu , displayed number -[protected]) requesting me to clear my bill of Rs.3100 towards my Reliance Net connect broadband([protected]) and she claimed that my mobile connection([protected]) will also be deactivated in case of non-payment of my Net Connect bill. When I requested clarification why my mobile connection should also be discontinued as the payment has not lapsed for more than a week, she said she does not want to discuss the matter any further and cut the phone abruptly. On 08 Jun, my outgoing facility was deactivated. I called up the Reliance Customer Care from a different mobile and got the information that my phone connection has been discontinued as there was a request from ‘someone’ to deactivate the same as I have lost my mobile handset. There was no authentication of the message by the Reliance before processing the request. When I tried to talk to the Manager I was kept on hold for 20 minutes with no end result. Thereafter I received a call from Miss.Tanu (same representative who called me up the day prior) saying that my phone will be reactivated after I pay my net connect bill. She called me up from the same reliance number, [protected]. On call back to the same number, the same person picked up and claimed that this is a personal number([protected]) registered under the name of ‘Alka Sharma’ .When I said I am going to file a complaint against her, she requested me to pay the Net connect bill and end the matter.
There after I had a talk with the Customer Care and it was advised that the phone can be reactivated soon after I visit a Reliance Web World with my address proof and ID card. I received two more calls from Miss. Tanu requesting me to clear the bill and resolve the issue. On 09 Jun 2010, my phone was reactivated without any suggested formalities of visiting a Rel Web World etc.
Being a dedicated customer of Reliance, I found the entire episode disappointing and worthy of shame towards the company. This caused me a great deal of personal discomfort and embarrassment. I hope you find my letter worthy of regard and do the needful for the betterment of the company.
Thanking you
Manu R Joseph