[Resolved]  Reliance Communications — Legal Notice receipt for non-payment for the period whereas phone terminated long back

Mail sent to reliance

To,
The Manager
Reliance ADAG
Delhi - North Region

This is with reference to a Reliance FWT connection No. [protected], CAF No. [protected] which was at my residence till November second week 2007.

The above said connection was terminated as per my request on 25-11-07 and I had paid all due amount till[protected]Amount Rs. 617/- as advised by web world executive on[protected] through cash on 25-11-07 and handed over the FWT set along with adapter and taken receipt for the same from your Reliance web world at sector - 18, Noida.

It was surprising for me when a monthly bill for the month of January 2008 came to me through courier. I visited your web world along with this bill to make a complaint but they refused to help and behaved rudely with me. Even when I enquired with them when I will receive the security deposit of amount Rs. 1500/- which was paid to Reliance at the time of taking this FWT connection, they did not give any satisfactory reply for the same.

I got shocked and feel humiliated when I receive a legal Notice from a company called “D & A Associates” (on behalf of Reliance ADA group) on 17-05-08 bearing Ref No. CRO-152/354936, dated 08-05-08. This notice is taking about some pending bill for the month of January – February 2008, whereas my phone was terminated on 25-11-07 paying all relevant due till date and your executive promised me to get the security deposit of amount Rs. 1500/- cleared within 90 days from termination date.

Last weekend I made a call on [protected] (a representative from D & A Associates) to understand about the notice received and to make him understand that the notice sent to me is not having any relevance as I have surrendered the connection on 25-11-08, and I requested him to guide me further where I can send all relevant documents so you can make correction at your end, but again there was a threaten from the person who picked up the call. He told me that he will file an FIR on me from Patiala court and arrange to send summoned on me within 10 days and he would like to see me at court to have further discussion on this.

My main queries here are as under:
1. How come you sent bill to me for the month of January 2008 where phone was terminated on 25-11-08?
2. When I visited your web-world (your customer care at *333 always advice the customer to visit web-world for the clarification) why not they had settled the issue on the same day taking corrective step at backend? If they had done this I could be saved from all this trauma (for which I am not responsible at al)
3. Why I have not received the refund of security deposit amount Rs. 1500/- in last 6 months?
4. Who is going to pay for my mental harassment and time cost I am spending on all these communications?

I would expect an early reply on the same along with an apology mail from the concern department along with a cheque of amount Rs 1500/- in favour of “Ranjan Singh” (paid to reliance as security deposit at the time of taking new connection).

Documents attached:
• Copy of bill and working made by an executive placed at Noida-sector -18, web world
• Copy of cash receipt made to web world as full and final payment towards closure of [protected]
• Copy of receipt for “Service Termination Request” CASE ID 59268596

CC:
1. [protected]@core.nic.in
2. [protected]@del3.vsnl.net.in
3. [protected]@core.nic.in