[Resolved]  Reliance Communications — cheating and fraud

Address:

South Delhi, Delhi

Dear Customer,

We thank you for writing to Reliance Communication Ltd.

We regret for the inconvenience caused in this regard.

This is with reference to your below mail ,we would like to inform you that your concern details are mention below.

As per your complaint[protected] waiver of Rs 26 is posted in your account.

Further we request you to Contact first on our Reliance complaint center which is 198 (tollfree from your reliance connection)
or you may visit our reliance outlet for registering your Request/complaint

Our endeavor is to resolve your request/complaints at first point of contact, however if you are not satisfied with resolution provided by our Complaint center, you may send an email at rcomappellateauthority.[protected]@relianceada.com or you may call us on [protected] (local charges applicable).

Please quote your complaint number provided at the complaint center (tier1 escalation) while raising an appeal with the appellate authority.


Regards

Appellate Escalation Team


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G



From: kuldeep singh <[protected]@gmail.com>
To: president.[protected]@relianceada.com
Cc: rcomappellateauthority.[protected]@relianceada.com
Date: 01/19/2013 02:17 PM
Subject: Fwd: unporofessional and cheated services





Dear Sir,

Refer to the below mail, it is humbly submitted that, an SMS pack of Rs.26/month charging 5p/msg has wrongly been activated on my number ([protected]) as I neither requested nor had communicated to anyone in this regard.

As a matter of fact all I want is my previous SMS pack of Rs. 26/month-1p/m (local/national) activated on my number, which was deliberately deactivated by CCE-Miss Lata (reference: please see in trail mail).

Request you to take due action on subjected matter.



Thanks and regards,

Kuldeep Singh
[protected]


[protected] Forwarded message[protected]
From: kuldeep singh <[protected]@gmail.com>
Date: Sat, Jan 19, 2013 at 11:12 AM
Subject: unprofessional and cheated services
To: rcomappellateauthority.[protected]@relianceada.com

Dear Mr. Bhandari,





Am immensely saddened about unprofessional and cheated services of your customer care executive-Miss Lata.



I spoke to one of your customer care executives called Miss Lata at your complaint helpline no. 198 at around 2:52 PM. on 16/01/2013 as to know why 1Paisa SMS pack worth Rs. 26/month is dysfunctional (which was running since a long time on my number).

She deactivated the ongoing SMS pack without my consent giving me false assurance that the same SMS pack would be reactivated with 3 hours of time, which was never a case.



Complaint against sited above case had also been registered on 17/01/2013 at 08:45 AM. to Mr. Kulwant-Senior Floor Supervisor. I was told the same would be resolved by 48 hours. Unfortunately nothing as such happened until writing this e-mail to you.

At the end I want same SMS service pack fully functional on my number. Details given below would help you in taking necessary action against it.

SMS pack: 1Paisa SMS pack (local/national )worth Rs. 26/month

Complaint No: [protected]





Awaiting in some serious reply from your side.



Thanks and Regards,



Kuldeep Singh

[protected]




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