Reliance Communications — Severe Complaint against Reliance GSM Bill Amount

Address:

Chennai, Tamil Nadu

Hi,

Within short span of time I have struggled like anything with Reliance Communication. I request you to look the following points which I have mentioned below so that everyone could understand how the Customer is getting cheated.

When I have placed my concern to Reliance and pointed out their mistakes, instead of solving the issue literally they are threatening me to pay the amount before 19th January 2012 else they will blocked my mobile number it seems.

My humble request to Reliance is “Please remove the below sentence from the e-mail when they are sending the bill to the Customer”

“Looking forward to build a lifetime relationship with you.”

I would like to know what my mistake was. I was happily using Aircel L&T CUG Network for the past 6 years, an unfortunate day one of the Reliance executive called me and forced me to take the connection. When they approached me I told them very clearly that I am using 3 Aircel L&T CUG Connections so if I want to change to Reliance all the 3 CUG numbers also should get changed at the same time. They said YES it is possible to give CUG Connection for all the 3 numbers at the same time.

While filling up the form also I have clearly asked them to mention the plan.

But instead of free calls I was charged for the following number though it comes under CUG:

[protected]
[protected]
[protected]

And my next question to Reliance is that the above mentioned all the three numbers got activated only on my birthday i.e. 24th December 2011 so in this case how come I was charged from 19th December 2011 onwards?

I requested Reliance to view my call history for all the three numbers - What happen to my Free 600 minutes? Which comes along with my plan? I don’t understand how come I was charged for all the calls from 24th December 2011 onwards?

Then another question to Reliance is about SMS Charges. Reliance executive said that the plan which I have taken in that I will be getting only 400 Free Local + National SMS, since I need more free SMS I have requested him to add Rs. 39 plan for all the 3 numbers (this plan suggested by Reliance executive - Person name “Santhosh”). I have clearly mentioned that to add message booster of Rs. 39 (3,000 Free Local + National SMS in addition to the existing plan free 400 SMS) for all the 3 numbers, he has also mentioned in the form. But when I came to know that I was getting charged for SMS I immediately made a complaint to Customer Service and they told me that in Rs. 39 plan there is no free SMS applicable, I really got shocked and disappointed, that time itself I have asked them to take my complaint - then why the executives (not only Santhosh other person name Sandhya) have given the false information and the ultimate tragedy is that the plan was not activated at all. Okay if I forget this Rs. 39 plans (if it was not activated) then also I have other free messages right? Which comes along with my plan I don’t know what happen to my 400 Free Local + National SMS? Why I was again getting charged for all the SMS.

Monthly Bill Invoice Number :[protected] Ph : [protected]
Monthly Bill Invoice Number :[protected] Ph : [protected]
Monthly Bill Invoice Number :[protected] Ph : [protected]

Regards,
Santhosh Natarajan
email id: [protected]@gmail.com
santhosh.[protected]@Lntinfotech.com
Mob: +[protected]
{remember the poor - it cost's nothing}