Reliance Communications — deducted my balance without recharging my number | |||
I tried to do transaction through reliance communication official site, I recharged with Rs. 89, they mailed me that your transaction had failed but still they deducted Rs. 89 from from my account. When I talk to customer care they didn't help me saying they don't have information, I have got proper mail from there official site of failed transaction. They are even asking for transaction id, which was not given to me. I want them to refund my balance as there was no proceeding of my recharge. Amit Gautam Mb. [protected] Was this information helpful? | |||
 8 Comments | |||
Comments
National Communications — Recharge Card
The bought recharge card torn after scratching and no proper bill was made to this effect for the purchase of recharge coupons worth 120 rs. Instead only the advice fo visting to the Loop gallery was given. The right of asking for the bill after purchse was violated. Please take note of this yes its happened wid me also so many times my no. [protected].i don think so they r takin any action regarging this.
Reliance Communications — balance deduction without information
Sir,I am a prepaid subscriber of reliance cdma no. [protected] and on 7th january 2010 from my account around 60 rs. were automatically deducted when i enquired from customer care they said that some other packs are activated on ur mobile when i asked for the request no. in which i had requested for the pack activation they cud not provide me that as i had never requested for any pack. Besides this despite making several requests to customer care for do not disturb activation nothing has been done and i keep on getting promotional calls from the company. Kindly do the needful in this regards
Regards
Shilpi Das
Reliance Communication — without usage balance deduction
hi, (mobile no [protected])good afternoon sir this is to inform you that i am really fed up with reliance communication its been hell lot of issues since the last one month regarding unwanted balance deduction ,today in the morning around 6 i checked my balance and it was 20.58rs and after i have been to sleep i have received 3 text messages from 3600 stating that your outstanding balance is -9.42 rs recharge to enjoy value added services to know your balance amount call *225 ,sir i haven't touched my mobile phone ever since 6 am till i received the text from reliance communication i have called their customer service 6 times today and they have neglected and hang up the phone on me i had a word with supervisor (rita,amandeep,vanice etc ) and once i have spoke to their escalation team with ajay but everyone kept on saying that you have activated the service which i havent as the matter of fact is how can a person use wap while he is sleeping the customer service says i have used reliance web world to activate shirdi sai baba service which i havent and they are not able to explain me if i have used reliance world why i am not charged for using their WAP service (10p/10kb) they cant explain this and they say you cant get your balance back if you are going to investigate this problem arised on 28 dec 2010 as well and they have done the same thing but that time a helpful girl helped me and i received my balance back after 1 day and on the same day i have activated DND on my mobile phone and deactivated sirdi sai baba service kindly help me as they are literally robbing their customer i am seriously waiting for MNP to start so that i can switch my service provider and could you please tell me where is the office for consumer complaints where i can go and file a written complaint against reliance communication
Reliance Communication — No information about deduct of balance
I am Surender Panchal. I have taken new number of your company, my mobile no. is [protected] and now i am facing problem of deduct my balance and you don't give me any information about deduct balance by your company.I am not using any package of your company but nevertheless you have deducted my balance, I have told you already before. I have recharged my balance on 30.08.2011 but you have deducted my balance of Rs.3 on 31st aug.,2011. and i do not have any information about deduct my balance. Since when i have taken number from your company, i am facing this problem regularly. The above complaint was in January 2011. However, Reliance is still at this scam and fraud over an year later.
My mother (senior citizen)'s phone kept mysteriously getting depleted of balance even after recharging with large sums. On calling *333 on May 26, 2012 she was told she had subscribed to India Today alerts (when?!! by whom?!!!) and was being charged Rs. 30/- per month. She requested that it be turned off. She was told it would be, within a day.
Thus reassured, the old lady recharged with Rs. 111/-. The next morning her balance was Rs 81/-, the phone was leaking again.
At this point she worried that she had recharged too soon, and Rs. 30/- had been cut for India Today alerts which she had not given time to get deactivated. Right??
WRONG! On calling up customer care (*333) the old pensioner was informed that she had been subscribed to another service (she had not even touched the phone out of fear in the last 24 hours), the above mentioned "Missyou" pack for which Rs. 30/- had been deducted!!!
At least this time the young lady on the phone was polite (unlike the last two times that my mother got shouted at for wanting to know where her money was going) and said she would refund the balance at once.
Hence, lessons from the ordeal:
1. Be POLITE to Reliance Customer Care Executives. They get nasty pretty fast if they get annoyed with you.
2. Keep an eagle eye on your phone balance. Hourly checks are recommended.
3. If your balance is lower than it should be, call them and ask for a refund. They can do it, but will create problems if you are later than some arbitrarily specified time.
4. Start finding out about mobile number portability!
Cheers to all others stuck with Reliance.
My mother (senior citizen)'s phone kept mysteriously getting depleted of balance even after recharging with large sums. On calling *333 on May 26, 2012 she was told she had subscribed to India Today alerts (when?!! by whom?!!!) and was being charged Rs. 30/- per month. She requested that it be turned off. She was told it would be, within a day.
Thus reassured, the old lady recharged with Rs. 111/-. The next morning her balance was Rs 81/-, the phone was leaking again.
At this point she worried that she had recharged too soon, and Rs. 30/- had been cut for India Today alerts which she had not given time to get deactivated. Right??
WRONG! On calling up customer care (*333) the old pensioner was informed that she had been subscribed to another service (she had not even touched the phone out of fear in the last 24 hours), the above mentioned "Missyou" pack for which Rs. 30/- had been deducted!!!
At least this time the young lady on the phone was polite (unlike the last two times that my mother got shouted at for wanting to know where her money was going) and said she would refund the balance at once.
Hence, lessons from the ordeal:
1. Be POLITE to Reliance Customer Care Executives. They get nasty pretty fast if they get annoyed with you.
2. Keep an eagle eye on your phone balance. Hourly checks are recommended.
3. If your balance is lower than it should be, call them and ask for a refund. They can do it, but will create problems if you are later than some arbitrarily specified time.
4. Start finding out about mobile number portability!
Cheers to all others stuck with Reliance.
deducted my balance without recharging my number
With reference to above complaint,
the date of transaction was on May 11, 2013 at 12:45 am for Rs. 89 through rcom site, which they didn't recharged and deducted my balance.
Amit Gautam
Mb. [protected]
With reference to above complaint,
the date of transaction was on May 11, 2013 at 12:45 am for Rs. 89 through rcom site, which they didn't recharged and deducted my balance.
Amit Gautam
Mb. [protected]
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Reliance Telecom — without information deduct my amount
I am regular customer of reliance telecom .Whenever i recharged my account, automatically deducted my balance . When i asked costumer care about it, they always replied "any service pack was activated on your sim" .While i told that my all services were closed by them but not a singal person was care about my request.So i am sikeoff this problem.Please help me as soon as possiable.
thanks your faithfully
(A.K.P.)