[Resolved]  Reliance Communications — misuse of document

Address:

Shimla, Himachal Pradesh

Dear Sir,
main Rajesh Kumar Shimla (Himachal Pradesh) se hoon. main reliance ke agent(kapoor enterprises s.c.o.6 seven elevencomplex the mall Shimla, Himachal Pradesh 171001) ke bare mien complaint de raha hoon.Maine Hi-speed 1 x USB Modem AC 8720
Khrida tha.Jiska no.[protected](prepaid data only)tha. Es number ke document jama nahin tha. Fir Reliance net connect no.[protected] per April mein call kiya. Reliance net connect ne Shimla ke agent Kapoor enterprises ka address diya.
Mera home Shimla se 92 km dur hai. Es Karan by post 7 April 2012 ko identity card ki ek photo state copy aur ek application bheji.Application mein request ki gai thi ki letter ki delivery hone per aur any problems hone per call kere.11 April 2012 ko
letter ki delivery hui. Es din 12:00 pm to 12:30 ko kapoor enterprises se call aaya. Kapoor enterprises ne kaha ki photo ki hijarurat hai.maine kaha ki by post document aur photo bheja hoon. April 12G, 2012 ko by post es address per document bheja.April 16,2012
ko maine kapoor enterprises ko 2:00 pm to 3:00 pm ke bich mein es no.[protected] per call kiya.Kapoor Enterprises ne enkar ker diya ki letter ki delivery nahin hui hai aur mere upper hi chilane laga ki ab kya main post office jau. Fir maine request ki
ki letter ki delivery hone per mudhe call ker dena. Aur us letter ke address mein bhi contact number mention tha.Fir maine kuch times wait kiya.Per kapoor enterprises se response nahin aaya. maine socha ki letter missing ho gaya hai.
May,2012 ko maine apne uncle ke paas identity card ki ek photo copy aur photo bheja. Kyonki mere uncle Shimla ja rehe the.Uncle ko call kerne per kaha ki Reliance ki kapoor enterprises ke address per document jama ker diya hai. Fir maine kapoor enterprises ke agent
ko call kiya.Kapoor enterprises ke agent ne kaha ki person ne document jama ker diye hai. Per RSN number ki jarurat hai. Firsms se RSN number bheja. Aur number connect ho gaya.
Maine letter missing ke bare Indian post office mein complaint di.mera complaint no.[protected] hai.Indian post office sereport aa gai hai. 12 April 2012 ko bheja gaya letter 16 April 2012 mein delivery ho chukka tha.Per kapoor enterprises ka agent manna ker raha tha.Jabki maine bhi 16 April 2012 ko call kiya tha.
steps=1.Reliance ke kapoor enterprises ne false kaha ki April 16,2012 ko letter deliver nahin hua hai jab maine es agent ko call kiya.Agar letter mere call kerne ke baad penuche to kapoor enterprises ne call kyon nahin kiya. Jabki kapoor enterprises ke agent serequest ki gai thi ki letter ki delivery hone per contact kere.Jabki agent ke paas contact number tha.
2. Agent ke enkar kerne per hi letter ki inquiry post office se kerni pdi.Kyonki mere aaj tak by post important document missing nahin hua.es tarah se missing hone per koi bhi misuse ker sakta tha.
3.Ager by post document receive ho gaya tha to reliance ke kapoor enterprises ne vo document receive kyon kiya jo mere uncle ne jama karvaya tha.Jabki document same tha aur sab document mein data card ka number mention tha.4.USB Modem AC 8720 ka no.[protected] may 2012 ko hi activate hua tha.Ager RSN number ki jarurat thi to contact kyon nahin kiya gaya
aur mere uncle ko kyon nahin kaha gaya.es parker se false kahne per agent yah bhi kaha sakta hai ki person ne document jama hi nahin karye.yah number mere pita Sheri Nand lal ji ke naam per hai.
5.Ager kapoor enterprises ke agent ke paas mera number phone se delete ker diya tha to two letters ke address mein contact no.tha.6.Es parkar agent ke paas two identity card ki photo state copy aur two photo hai.Es parkar agent ne jis tarah work kiya hai.
us parkar to agent photocopy aur photo ka misused bhi to ker sakta hai.7.Agent abhi bhi false keh raha hai ki mere paas ek photo state copy aur photo hai.17 September 2012 ko Maine[protected] per call kerke case no[protected] liya hai.Mere paas proof ke tour per letter ke
sent kerne ki two chit aur post office ki report hai.Jo President.[protected]@relianceada.com email per scan kerke send kiya hai.4,october 2012 ko[protected] per call kerke complaint ke baare mein pucha.Vahan per agent ne kaha ki enquiry chal rahi hai.17, october 2012 ko fir pucha. Agent nekaha ki action staff ke paas complaint gai hai aur ve aapko call or email
ke dvara solution dege.Mera email change hone per bhi reliance valo ko information di gai thi. 1,2 november[protected] per call kiya vahan ke staff ne kaha ki 18 september 2012 ko complaint solve ho chuki hai.maine report ke liye request ki gai. mere paas response bhi nahin aaya hai. Agent ne report ke liye manna ker di. Dear sir, reliance ke agent hi es
complaint ko dabane ki koshish ker rahe hai. Kai reliance ke agent hi esa ker rahe hai.Shimla reliance store ke member apni galti ko chupaker sab mile hua hai. Shimla store ke every member aur agent apni service ka misuse ker rahe hai.Aur bhi chote agent kai place per document ki service ka misuse kerke customer ke sath baimani ker rahe hai.Agent ke paas puri
facility hone per misuse kerte hai.-jese sim card ke document ka misuse. Identity card ki copy aur photo ko jama kerne per agent en document ki copy nikalke sim card lete hai.Ve khud sim card ko activate kerte hai. Ve reliance, Airtal,tatadocomo etc. agent bhi misuse ker rahe hai. Sim card kisi aur ke naam hoti hai aur use koi aur kerta hai.Document
mein use kerne valo ka naam aur address jarur hona chahiye. Es tarah misuse hone per fasta koi aur hai.ese misuse mein police aur minister hote hai jo misuse kerne valo ko bachate hai.
Meri aapse vinti hai ki en fraud kerne vali company per sakt karvahi kerke customer ko security pardan kere. Mere es document ka bhi koi misuse hone ka koi bhi fayda utha sakta hai.Mere es complaint ki oor aap jarur dhan deker sakt karvahi kerke customer ko security dege.
Main sada aapka aabhari rahuga.
Rajesh Kumar
Shimla
Himachal Pradesh