[Resolved]  Reliance Communications — My recharge of Rs. 88 completely taken by RCom

Address:

West Bengal

I have changed the service provider for my wife's mobile no from Uninor to Reliance GSM, both being prepaid. It was an easy task to do. The mobile no is [protected].

The last recharge to the above mentioned mobile no was for Rs. 88/- under plan voucher where the user must get Rs. 90/- talk time with 30p/min call charge. Here's the link http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html.
Just select GSM>>Kolkata>>Plan Voucher. The initial benefit #1 mentioned that Rs. 90 Talk Time will be provided. I have recharged with the amount through Paytm.com website who works very well in regard to recharging.

To my surprise my wife got an SMS saying the mobile is recharged with Rs. 0.01 talk time and my complete Rs. 87.99 is eated by RCom.

I don't understand why RCom being such a big telecommunication service provided works in such a manner. If there was no such recharge left then they must not have advertised in their website.

Can you please help me.

Manish