[Resolved]  Reliance Communications — Poor and Frustrated Service

Address:

South Delhi, Delhi

I have ported my number in reliance network on 20th of July 2011. My number is [protected].I was told that I'll get 1GB data usage and one month Mobile TV free of Cost. I have received 1GB of Free data usage but Unable to download the Mobile TV Application.
Every time when try to open the Download page it give page error- "An Error ha occurred while trying to browse the page.".
The web page i am trying to open to get that mobile Application is: http://10.239.216.12:8080/APTV3.0_OTA while i have received through SMS from this number:- 55447. i have also tried to download the application through your website www.wap.rworld.co.in but the same error was displayed. For this i have called Customer care so many times but they have never helped me. I have also visited reliance Web World, Priya, Vasant Vihar but they told me to call Customer care.
Your Customer is so worst that they even don't listen what i am saying to them and Disconnected my call so many times, one of them has told me that- "Supervisor yeha ghumte nahi rehte hain", when asked for the Supervisor. They have also logged a Compliant but never reverted back.. Earlier i at the time of MNP when i visited Reliance World, C-40 Community Centre, Basant Lok, Opposite Priya Cinema, Vasant Vihar, they told me there is no offer for the MNP user and it was strange that in Reliance World they Even don't know that what they are giving to the MNP user. I have also called Nodal Office but they transferred the call to Customer Service.
Now my Question is Earlier i was using Vodafone services and TV application and there was no problem. I have ported in reliance to get the offer Rs1/3min which is over now. And now Even you have not helped me downloading a Simple Mobile TV Application and I have also seen the Worst Customer Service of yours. So Without giving any explanation Let me port out from Reliance to Vodafone again within a week as an Exception because you can't even handle a Customer which has came from a different Top class operator.
I don't want to use your third class Customer service and your poor Service facility any more. Just allow me to change my operator, or let me know i will take all p[possible legal action but I'll not use your service if this problem will not get resolved within 24 hrs.
I am highly frustrated because of your Service and Customer Service provided through Web World and 198/*333.


Sanjay Suman
[protected] / [protected] / [protected] / [protected]
[protected]@gmail.com