Reliance Communications — Roaming Charges Levied on Data Card
Noida, Uttar Pradesh, India
Relationship No. :[protected]
Reliance No. : [protected]
I purchased the Reliance 3G Data card in January 2011 from M/s Vriti Infocom (Reliance Communications authorized channel partner). While purchasing this data card & data plan this was very clearly confirmed by staff of M/s Vriti Infocom that roaming allover India is free with the plan I opted for. On activation I got a call from Reliance customer care wherein once again this was confirmed that roaming allover India is free with the plan I opted for.
For 1st month I used this data card locally(in Delhi/NCR) as well as in roaming (Nainital/Banglore). In my 1st month bill no roaming charges were levied. I paid that bill.
For 2nd month I used this data card locally(in Delhi/NCR) as well as in roaming (Punjab/Haryana). In my 2nd month bill also no roaming charges were levied. I paid that bill.
For 3rd month I used this data card locally(in Delhi/NCR) as well as in roaming (Kolkatta/Agartala). In my 3rd month bill roaming charges of Rs. 3,528.30 were levied. I took up this issue with Reliance customer care/Nodal Officer: Mr.Anuj Bahuguna/Appellate Authority Mr.Vineet V Jain, but nobody did bothered to respond to my mails in this regard. I didn't paid the bill for this month due to this issue.
Further the services to my number were withdrawn on 27-Mar-2011 without any intimation. Since then I was getting continuous calls from various Reliance staff members, I explained the issue to everyone but no resolution was given.
Suddenly on 12th July I got a call stating that "I am an Advocate calling from Tees Hazari Court. I am getting a summon issued on your name for the case filed against you by Reliance Communications. He also threatened me to pay the amount else be prepared to face the legal action". On 21st July I got a call stating that "I am calling from Police Station Tees Hazari, warrants are issued against you, we are intimating the Police Station of your location to arrest you"
This is pathetic....! These people understand that the user is illiterate & doesn't know anything about law. I am ready to pay the amount for my actual usage without roaming, but nobody from Reliance is interested in calling off for this settlement.
The March 2011 bill in which roaming charges are levied is enclosed.
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