Reliance Communications — Roaming Charges Levied on Data Card

 
4 Reviews
Noida, Uttar Pradesh, India
 manuj.madaan
Relationship No. :[protected]
Reliance No. : [protected]
I purchased the Reliance 3G Data card in January 2011 from M/s Vriti Infocom (Reliance Communications authorized channel partner). While purchasing this data card & data plan this was very clearly confirmed by staff of M/s Vriti Infocom that roaming allover India is free with the plan I opted for. On activation I got a call from Reliance customer care wherein once again this was confirmed that roaming allover India is free with the plan I opted for.

For 1st month I used this data card locally(in Delhi/NCR) as well as in roaming (Nainital/Banglore). In my 1st month bill no roaming charges were levied. I paid that bill.

For 2nd month I used this data card locally(in Delhi/NCR) as well as in roaming (Punjab/Haryana). In my 2nd month bill also no roaming charges were levied. I paid that bill.

For 3rd month I used this data card locally(in Delhi/NCR) as well as in roaming (Kolkatta/Agartala). In my 3rd month bill roaming charges of Rs. 3,528.30 were levied. I took up this issue with Reliance customer care/Nodal Officer: Mr.Anuj Bahuguna/Appellate Authority Mr.Vineet V Jain, but nobody did bothered to respond to my mails in this regard. I didn't paid the bill for this month due to this issue.

Further the services to my number were withdrawn on 27-Mar-2011 without any intimation. Since then I was getting continuous calls from various Reliance staff members, I explained the issue to everyone but no resolution was given.

Suddenly on 12th July I got a call stating that "I am an Advocate calling from Tees Hazari Court. I am getting a summon issued on your name for the case filed against you by Reliance Communications. He also threatened me to pay the amount else be prepared to face the legal action". On 21st July I got a call stating that "I am calling from Police Station Tees Hazari, warrants are issued against you, we are intimating the Police Station of your location to arrest you"

This is pathetic....! These people understand that the user is illiterate & doesn't know anything about law. I am ready to pay the amount for my actual usage without roaming, but nobody from Reliance is interested in calling off for this settlement.

The March 2011 bill in which roaming charges are levied is enclosed.

Roaming Charges Levied on Data Card
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Comments

Relaince Communciation — Levied charges for Free calls

We have taken 25 mobile under corporate plan (Plan 199 SOHO) on 19th December 2006 in name of Ganesh Tea Enterprises, Assam Tea co & Jayesh Traders. Numbers are from [protected] to [protected]. All 25 numbers were in C.U.G. But due to technical problem your ten numbers were not in C.U.G. So we have been charged for that no. which should be free.

According to us we have paid Rs 25000/- approx. extra to you. Please look in to the matter as your customer care & Web world are not giving proper reply to s. We are also enclosing the C.U.G conformation letter & the number which were not under C.U.G from the beginning.

Reliance — Without intimation withdraw Free calls.

Dear Sir/Madam,
I have taken reliance postpaid mobile of plan 440.In this plan,I have call free in 93--(RIM NO),90--(RGSM),95--(RGSM) and 98--(RTL) which is the number series of reliance.But 18 aug 2009 it will be withdraw the RTL number for free calling without any information.Regarding this i had complaint the customer care.Also customer care executive Haseena told me already i sent information regarding RTL number withdraw.But i cann't receive any information to reliance.
With this inconvenience my bill exceeded.how i can pay this amount?
customer care accept my compliant and she will be given number of compliant[protected] dated 21/08/09.
and now no information giving to me regarding my compliant.still i have to enquire about my compliant.I have call customer care 2 times after compliant but no any reaction giving to me.
If you really solve my problem and punishment regarding this careless, i'm very thankful to u.
And one thing after this my connection will not be disconnected..
If any quires plz call me @ [protected] or [protected]@gmail.com
Relince communication.

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    Reliance Communications - Roaming Charges Levied on Data Card