[Resolved]  Reliance Communications / Postpaid Connection — Wrong deduction

Dear Sir/Madam,
I'm a reliance user from June 2008.I subscribe to "MyMobileUnlimited (On-Net) 440" plan/scheme. On 30th August, 2008, I had requested for the activation of "mobile value pack of Rs.249" wherein by paying Rs. 249 as monthly rent, all STD calls would be charged at Rs. 0.50/min.On 2nd September, 2008, I was told by the reliance customer care over phone that the mobile value pack of Rs.249 was activated. From 2nd September, 2008 onwards, I started making STD calls to other network mobiles from my mobile. I was completely satisfied with the services and even changed from Vodafone to reliance. My troubles began on 25/09/2008.I got messages and numerous calls from reliance customer care personnel asking me to pay a definite amount in order to enjoy the services since I had exceeded my credit limit of Rs.1000.Since they had already de-activated the outgoing service in this regard, I was forced to rush to reliance customer care centre to make the payment in order to activate the service. That's when I requested for the bill statement for the period of[protected] to[protected] which stated a huge figure of Rs.1, 914.I demanded an explanation for this with the Reliance Customer Care-Haji Ali outlet. As per their directions, I requested for call history via complaint ref no.76658354.After 10 days or so, I received the call history data by post. On going through the call history, I was shocked to see that all STD calls made from reliance to other network mobiles were charged at Rs.1.49/min instead of Rs.0.50/min.I pointed out the error to the customer care personnel from Haji Ali outlet and filed a complaint [Complaint ref. no. 77755816] on 12/10/2008.On 14/10/2008, I received a message stating that with reference to the complaint no.77755816, a waiver of Rs.414.48 would be deducted from my next bill. I had to again rush to reliance outlet because in actual, as I had worked out I was supposed to get Rs.751.20 and not Rs.414.48.The reliance customer care personnel at haji Ali outlet verified my calculation thoroughly and assured me that I would get the correct amount of Rs.751.20 adjusted in my next bill. But in the bill statement for the period of[protected] to[protected], only a waiver of Rs.415 had been given. Not only that, the mobile value pack of Rs.249 is still not activated for me. Since I'm given a credit limit of Rs.1000 only and since all STD calls are charged at Rs.1.49/min, my unbilled usage exceeds Rs.1000 within a short span of time which leads to de-activation of outgoing service till I make payment. In this regard, I've already made huge payments of Rs.1500 on 25/09/2008, Rs.1000 on 07/10/2008 and Rs.1000 on 23/10/2008.I'm tired of running around to reliance center every damn time. Since I'm a working student, these frequent trips to reliance customer care hinder my career and studies. Please help me. Please help me in the following two issues:
1) Please arrange to get the correct amount adjusted in my bill.
2) Please ensure to get the mobile value pack of Rs.249 activated.

In case you need any more information, please feel free to contact me anytime.

Hoping to see some positive light in this issue.

Regards,
Sowmiya M