Reliance Communications — sim termination | |
my no [protected] had been terminated automatically without any prior information. when i called customer care they told me to submit a copy of voter id & passport photo at the customer care & u will get a new sim in the same number along with your main ballance & net ballance. but baripada customer care agent told that the sim had been terminated & its not possible to re-issue a sim in the same no. then i again called the customer care & he fellow told that your sim had been terminated & its not possible to re-issue the sim on the same number..... why this variance ?????? why did u terminated my sim without any prior information????? Was this information helpful? | |
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
My name is Pravin Rai and I was having Reliance Post-paid sim with no : [protected] which I got from the Executive named : Surendra ( MB. No: [protected] ) as a company CUG (previous employer). This sim was provided to me at my previous Company office ( CMS Infosystem Pvt Ltd, 6 – Giribaug Soc., B/h Centerpoint, Alkapuri, Vadodara ) by Mr. Surendra. I left my company in month of September 2010 & thereafter one month I received a call from Reliance Communication, Race-course branch customer representative (Lady) & Mr. Surendra for bill-payment due to them. I talked with Mr. Surendra & customer representative and stated them the reason that I have lost my sim & also left CMS Company and I kindly request you to please block or terminate this no. : [protected]. Mr. Surendra requested me to pay the bill last time & committed to me that he will transfer this number to any other CMS employee and I will not have to pay anymore bill. So I agreed on his commitment & payed the bill on 26/10/2010 to my near reliance web world with Receipt No. : S[protected] though I had not used reliance service. But then also at the very next two month consequently , I was receiving Reliance Bill and calls from customer representative of Reliance Communication, Race-course Branch for the payment of bill. Now on dated 31/12/2010 an executive named Kavan Mehta( Mb. No. [protected] ) came at my house for payment of bills. I stated him the whole scenario that I was facing since last 3 months and queried him why should I pay the bill that I haven’t used. Mr Kavan told me that I have to give an application for deactivation or termination of sim: [protected] and make the payment for outstanding bill of Rs. 469. So I spoked to Mr. Surendra and he told me that he has not committed anything before and misbehaved to me and disconnected my phone. Thereafter I spoked to the Main official person sitting at Racecourse branch of Realiance Communication LTD - Mr. chandrakant ([protected]), and made the payment of my outstanding bill of Rs. 469 on 31/12/2010 alongwith Application for termination & requested him to take necessary action against Mr. Surendra. But I don’t think that anybody in Reliance Communication cares about the customer suffering.
After the very next month, I am still getting bills from Reliance Communication. So I would like to request you to please guide me to file a complaint against Mr. Surendra & Reliance Communication, Race-course Branch that they haven’t guided me or requested me to give the application for termination of sim for which I have to suffer so much of inconvenience since few months & loss of Rs 469 + Rs. 160 that I had payed for the service which I haven’t used.
Thanks & Regards,
Pravin Rai
Email ID : [protected]@yahoo.com