[Resolved]  Reliance Communications — Stealing of account balance from Reliance prepaid connection

Address:

West Bengal

I have been a service receiver of Reliance Communications for a very long time.

It is quite shameful that after being associated with Reliance for eons I was labelled indirectly though by one of the customer service executives as a "Liar".

At least that's what it means when you tell or blatantly accuse someone of an act they have not committed in spite of several denials.

Over the past few days I have been "robbed" (it displeases me to use such terminology) of my money from my Reliance Smart prepaid connection. Approximately Rs. 30.

On calling customer service yesterday night i.e. on the 10th June, 2013 at about 9:30 p.m. I was told that neither have I subscribed to any service pack nor would I be granted access to information as to why my balance has disappeared which is quite absurd.
Wouldn't someone protect their integrity after being termed as a "heister or burglar or cheat or swindle".

As a precautionary measure and the breakage of trust, I henceforth decided to make a note of my closing balance before retiring to bed since last night. This balance last night was Rs. 47.95. I double and triple checked my balance so that I do not make an error in entry.

To my surprise, the next morning my balance was reduced to Rs. 37.95 after exactly two local calls which I'm sure would not cost Rs. 10.

I called customer care predictably, and wasn't surprised that the customer care executive tells me that I had accessed the internet at night for which Rs. 10 was deducted which I conspicuously denied.
But the gentleman, kept on claiming that there was usage of internet from my phone.

Now, WHAT DOES THAT MAKE ME???
A LIAR......AND AN ILLITERATE as according to your executive I either do not know how to operate a phone or I do not know what am I doing???

Now, in case you are wondering why am I making a hullabaloo for 40 bucks, let me chalk out a few pointers;

The money you have robbed me of, is my hard earned money..
I do not lie, when making a statement of that sort your executive should bear in mind that if reflects on my upbringing, which I am not willing to tolerate.

I would request someone to take strong action against such corporate crimes.