[Resolved]  Reliance Communications — Deduction of amount for unknown service

Address:

Tamil Nadu

hi, please find the copy of previous complaints forwarded to reliance gsm . very sad to inform that no action has been taken yet.
You are requested to look into the latest complaint of 18 Apr 11 for justified solution.
Thankyou
Ajay Kumar

Mon, 25 Apr '11
10:31a
Consumer Daddy
Re: Consumerdaddy Email Support - reliance gsm service
Fri, 22 Apr '11
Subject: Refund of charges
From: "Ajay Kumar"<[protected]@rediffmail.com> Fri, 22 Apr 2011 21:37:45
To: "gsmcustomercare"<gsm.[protected]@relianceada.com>
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Sir/ Madam

Please here with find all the previous mails i had send to you. Based on these please take the decision , copy of same is forwarded to www. consumer dady.com also.

Subject: Refund of charges
From: "Ajay Kumar"<[protected]@rediffmail.com> Mon, 18 Apr 2011 23:49:28
To: "gsm.[protected]@relianceada.com"<gsm.[protected]@relianceada.com>
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Respected sir/ma'am,

I am your preepaid customer for more than a year. My no. is [protected]. On 16 Apr i checked m y account balance and shocked to find that 30/- were deducted from it. immediately i called the customer care. It wasreplied that some Trisha Pack has been activated on my no. without my knowledge. Irequested to lodge a complaint and reimburse the money at earliest but server was down and CCE could not do any thing. Next dy again i called but still there was same problem. Third thime only your CCE could lodge a complaint regarding this. I told to forward the complaint no. but still not received yet. She told action will be taken with in 24 Hrs. When on 18 Apr i called Sushila (cce) put my call on hold for 10 m and then the call was ended . Again i made a call and the reply was not satisfactory as CCE told it was activate from my end and money could not be refunded.
Ironically i would like to mention that on my no.DND was activated on 24 Jan 11. Then how this can take place?
It is my request that please look in to the matter seriously and do the justice because for you i think the satisfaction of customer is above all.
Thanking you

Ajay Kumar


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Subject: Re: 'ADAG=[protected]' Reference your mail
From: "Ajay Kumar"<[protected]@rediffmail.com> Thu, 23 Sep 2010 16:20:42
To: <gsm.[protected]@relianceada.com>
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sir/madam,
Thanks for the refund.
Ajay

On Sat, 18 Sep 2010 23:26:04 +0530 wrote
>
Dear Customer,
This is with reference to your mail regarding account balance wrongly chargedfor caller tunes facility issue towards Reliance GSM number[protected], kindly note waiver amount of Rs. 20/- has been posted in your account on[protected]as per our records.
Yours sincerely,
Amit R Singh
GSM Customer Care
Reliance Communications.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


Subject: Re: 'ADAG=[protected]'Reference your mail
From: "Ajay Kumar"<[protected]@rediffmail.com> Fri, 17 Sep 2010 18:45:05
To: <gsm.[protected]@relianceada.com>
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sir/madam,
I request u to do the needful at earliest, because of the present situation iam even afraid to recharge my mobile.
Thanks

On Fri, 17 Sep 2010 15:42:19 +0530 wrote
>
Dear Customer,
In response to your e-mail Caller Tune issue, please note that we have taken up your issue with the concerned department for the necessary actions to be taken and you will get the confirmation shortly.
Regards,
Sunita Saini
GSM Customer Care
>Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications Ltdand is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
>From: Ajay Kumar ([protected]@rediffmail.com)
>Date: Saturday, September 11, 2010 01:27 PM
>To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com)
>Subject: Re: RE: Reference your mail
Sir/Madam,
>It is indeed very sad that u have put all the blame on me. I would like tobring itto your noticethatvide e-mailon 08 Aug 10from your end CRBT service was deactivated from my no. I have got mail as a proof as well. Now my question is that why still it is there and what are the reasons for continuation? You had deducted more 20/- from my account on 30 Aug 10. Is it justified ?
>I had approached to you on 04 Aug 10 via mail that service is not at all required by me. Since then only got Rs11 back. you had deducted 30/- and now 20/- more. It is my humble request that amount deducted be posted back . Reputation of company depends on thevalue/ care given tocostumer only. For mere 50/- you may loose your valuable costumerand company's reputation as well.
>Below am giving u the details for your necessary action. This time hoping for solution only
>Ajay Kumar
>
>On Thu, 02 Sep 2010 19:16:08 +0530 wrote
>>
Dear Customer,
This is with reference to your e-mail regarding Caller tune issue. As per our concerned team the charges levied to you for theCaller tune facility used are correct. Also noteactivation of Caller tune is doneas per your choice. Hence, we are unable to process your request for the waiver.
Further, we would request you to revert us with the belowmentioned details as per our recordsat the earliest in case you want to deactivate this facility.
· NameAjay Kumar
· Billing address
· Date of birth.17 Aug 1980
· Last amount recharged. 110/-
· Mode of recharge.From retailer
· Activation date.
The details furnished by you would enable us to assist you better.
Yours sincerely,
Preity Pise
GSM Customer Care
Reliance Communications.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
>>From: Ajay Kumar ([protected]@rediffmail.com)
>>Date: Monday, August 30, 2010 05:00 PM
>>To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com)
>>Subject: Re: RE: Reference your mail
Sir,
>>I am sorry, i can not understand why this has been done to me third
>>time. This time I can not take it as a mistake. I think it is done with
>>some purpose.
>>Today morning i received a sms regarding CRBT charge deduction of Rs
>>20.Since first, the service was activated on my no.[protected] iam
>>continously requesting that i do not need this service even then you
>>are deducting my account balance regularly.
>>I am taking it seriously now. In this regard I have given complaint
>>vide C No.[protected] dated 30 Aug 10.
>>You are requested to refund my balance of 30(last deduction)+ 20
>>(fresh)
>>Hoping for the good,
>>
>>Ajay Kumar
>>
>>
>>
>>
>>
>>
>>
v:shapes="_x0000_i1025">
Subject: Re: 'ADAG=[protected]' Reference your mail
From: "Ajay Kumar"<[protected]@rediffmail.com> Sat, 11 Sep 2010 13:26:41
To: <gsm.[protected]@relianceada.com>
Show full Headers | View blocked images in this message
Sir/Madam,
It is indeed very sad that u have put all the blame on me. I would like to bring it to your notice that vide e-mail on 08 Aug 10 from your end CRBT service was deactivated from my no. I have got mail as a proof as well. Now my question is that why still it is there and what are the reasons for continuation? You had deducted more 20/- from my account on 30 Aug 10. Is it justified ?
I had approached to you on 04 Aug 10 via mail that service is not at all required by me. Since then only got Rs11 back. you had deducted 30/- and now 20/- more. It is my humble request that amount deducted be posted back . Reputation of company depends on the value/ care given to costumer only. For mere 50/- you may loose your valuable costumer and company's reputation as well.
Below am giving u the details for your necessary action. This time hoping for solution only
Ajay Kumar

On Thu, 02 Sep 2010 19:16:08 +0530 wrote
>
Dear Customer,
This is with reference to your e-mail regarding Caller tune issue. As per our concerned team the charges levied to you for theCaller tune facility used are correct. Also noteactivation of Caller tune is doneas per your choice. Hence, we are unable to process your request for the waiver.
Further, we would request you to revert us with the belowmentioned details as per our recordsat the earliest in case you want to deactivate this facility.
· Name Ajay Kumar
· Billing address
· Date of birth. 17 Aug 1980
· Last amount recharged. 110/-
· Mode of recharge. From retailer
· Activation date.
The details furnished by you would enable us to assist you better.
Yours sincerely,
Preity Pise
GSM Customer Care
Reliance Communications.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
>From: Ajay Kumar ([protected]@rediffmail.com)
>Date: Monday, August 30, 2010 05:00 PM
>To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com)
>Subject: Re: RE: Reference your mail
Sir,
>I am sorry, i can not understand why this has been done to me third
>time. This time I can not take it as a mistake. I think it is done with
>some purpose.
>Today morning i received a sms regarding CRBT charge deduction of Rs
>20.Since first, the service was activated on my no.[protected] iam
>continously requesting that i do not need this service even then you
>are deducting my account balance regularly.
>I am taking it seriously now. In this regard I have given complaint
>vide C No.[protected] dated 30 Aug 10.
>You are requested to refund my balance of 30(last deduction)+ 20
>(fresh)
>Hoping for the good,
>
>Ajay Kumar
>
>
>
>
>
>
>



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