Reliance Communications — unable to avail the services

Address:

East Delhi, Delhi

Hi
This is sumit Gupta and my number is [protected].I have a concern about my recharge,i am facing problem with the services.I thought Reliance is a good service provider,but that was my mistake.I got a Service sms from the reliance : "Enjoy all India UNLIMITED R-R calls!Recharge with Rs.401 & get unlimited Local/STD R-R calls for 30 days.Offer valid till 15-Jul-12 RCOM."on 7-Jul-2012,4.02 pm.After that i have visited to reliance world to confirm the same and than after i have recharged my account with the respective amount of Rs.401.
Than i got a sms : - "Dear customer,your account has been recharged with Rs.01,Amount payable is Rs.401 Thank you.Reliance on 7-Jul-2012,4.49 pm From:52811.
But concern is that i am unable to use the services,unable to make any call on the reliance number,while calling on reliance number,balance getting deducted,look into the matter what is wrong with the services, why i am not getting the services.As per the committed service which you have sent to me through the sms,i am not getting the benefits.I called to customer care people but they are unable to help me out,they told us,we have registered your complaint kindly help me out.so i will be grateful to you reliance people.
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My complaint number is[protected]


Thank you
Sumit gupta
Contact: [protected],[protected].
Email:sumit.[protected]@gmail.com