[Resolved]  Reliance Communications — Unnecessary Balance Deduction

Reliance Smart — deduction of balance every month inspite of registering complains

This is mrs kedia, with cell number [protected] facing with the problem of deducting balance of rps 30 every month from past three months and reason stated by the customer care is that i have activated some sort of pack offers provided by smart gsm which i have not done and they told to dial a number to unsubscribe the offer but when i did so then one more offer got activated and another 12 rps got deducted from my account. To add to the series of problem this month 60 rps (on 21st march, 2009) got deducted. Plz look after the problem and resolve it as quickly as possible. Even customer care number is not getting calling up from last few days.

we tried every possible thing but all went in vain. Plz HELP ..

Reliance Mobile Service — unnecesary deduct the money of my account

resoected sir,


i am sorry my english language is not good. so i tell u in hindi language.

sir mere pass ek reliance phone ka number hai jo ki mai 4- ya - 5 saal se use kar

raha hoon, lekin sir yeh comp[any is samay no-1 par hai, lekin yeh company

unnecessary apne customers ke rupye apne aap deduct kar dete hai, kyonki

mere saath aisa teen baar ho chuka hai isi liye main aapko yeh batana chahta hoon k

yeh company aise hi bahut se customeron ka rupeya deduct kar ke bahut rupya


kama leti hai or maara jaata hai garib aadmi, sir meri complaint ka vivran yah hai


ki yeh company kabhi tou apne aap mere phone par ring tone activate kar deti,


hai or poore 1, mahine ka paisa account se kaat leti hai, or tou or sir is company ne


mere mobile pa 1 nahi 2 nahi 3 baar apni marzi se cricket pack activate kar diya or

baar baar mere account se paisa kaaat leti hai, mai jab jab bhi customer care phone

karta hoon tou unke executive bhi koi jawaab nahi de paate or hameshaa yeh kehte


hai ki yeh service aap ki taraf se activate karwaai gayee hai, lekin sir agar mai galati

se bhi karta hoon tou ek baar karunga lekin har baar tiu nahi karunga, sir kal inhone

teesri baar mere se bagair poonche yeh service activate kar di, or jaise hi mujhe pata

cahala ki yeh service phir mere number par activete kar di gayee hai, maine customer
care phone kiya , sir ek tou reliance customer care ka number kabhi ,ilta nahi hai.
2 ya 3 din mushkil se ek baaar milta hai, badi mushkil se mera phone kal 2 ya 3 bar
mil gaya tha lekin wohi jawaab jo har baar mujhe milta hai, ki yeh service maine activte
karvayee hai, lekin sir yeh bilkul galat hai. uske baad maine kam se kam 30 ya 40 baar
customer care phone milaya par mera phone nahi mila. sir aap se yeh request hai ki
ki aisi companyon ke liye sahi kadam uthayein taaki bahrat desh ki janta aisi
companiyon ke hathoon na lut sake . sir bahut umeed se mai aapko yeh mail kar raha
hoon , or umeed karta hoon ki aap is complaint par uchit karya wahi karenge.

AAPKE JAWAAB KE INTEZAAR MEIN

AAPKA BHARTIYE NAAGRIK

(DUSHYANT KUMAR)


E-MAIL- [protected]@yahoo.co.in

PH.NO.[protected].

Reliance company — unnecessary calls,SMS and deducting the balance without information

Dear Sir,
I beg to state that I sri kanhaiya Sharma residing at pradhan nagar siliguri-3 just two day back I had recharge my prepaid a/c with Rs.50 available talk time given is Rs.43 but on next day at 7:00 am my a/c is reduce to amount of Rs.8.15 after inquiry from customer executive they told me that u activate a love tip package show Rs.30 is debited from my account it is activated at same time again when further inquiry made than they told me its a renewal charge again I had asked If it is activated then Some of Love tips suppose to come to by way of calls or SMS but till date no response i got.
Next day when my A/c is debited Rs.30 I was in rural area where no facilities of recharging my A/c. which hampered my business.I want this think never be repeated with any one in future so, that I request you to kindly go into the matter

Reliance GSM — unnecessory calls

Hi
even after enabling the DND service on my cell phone I'm getting marketing calls. Could someone tell me what can I do for stopping these kind of calls.

Reliance company — transfer of landline connection

we havw placed a request for the transfer of our landline cable to the address mentioned below in th attached files.please access my request as fast as possible thankyou......

Reliance mobile Services — Balance deductions and Unnecessary Calls and messages

i am using reliance prepaid sim .since few months some Movie masala pack is being activated on my cell without my consent.Every month 50 rs r being deducted frm my balance.In the 1st month I complained in customer care service.I got my 50 rs back. In the 2nd month I haven't get connection to the customer care unit.I want to know how many are working in reliance customer care .Is it one or none? And I want my money back.

Daily I am getting more than 5 calls and more than 15 SMSs from Reliance promoting Vastu, movies, downloads so and so.

I[censored] guys wont stop unnecessary deductions,calls and SMSs promotions to my cell bearing no [protected], I will cancel my reliance connection and shall also ask my friends at MNIT to cancel all the reliance connections.

placed a request for call history record of 1 week on 04 02 10
as my mobile Nokia 5800 has been theft on 28 01 10

3 days time was taken by them to solve it
but til now ie., 26 02 10 no reply

my no. is [protected]. i am studying in Maharishi Markandeshwar University ,Mulana(Ambala). On 7th of april 2010 reliance deduct Rs. 50 from my main balance and Rs. 20 from my daily talk time unnecessarily . and on 10th of april Rs. 19 also deducted without any reason . kindly strict action should be taken against the inconvenience.thank you.
arpit jain

Hi im a rel.GSM user frm u.p(w).my no.is[protected] right now im in roaming in bihar, the service here is really poor. mY BAL IS DEDUCTED BY Rs15-20EVERYDAY,WITHOUT SUBSCRIBING FOR ANY SERVICE. Pls see to it that it does not repeat. If there is any service pls deactivate it forever. Im UNABLE TO ACCESS CUTOMER CARE

Reliance Broadband — Regarding amount deduction from account

Dear Sir,
I d'nt knw wat s happening 100 times I contacted customer care & d office in Mumbai but there s no corect response 4rm u people. Each and everyday my account balance gets reduced & finally it became temporarily suspended 2 days before.Then I recharged yesterday & I feel very bad 2 say dat again my bal.got reduced. There was 25 Rs. deduction 4 jus a single day and iff ds happens in all d coming days dn why should I use d net service o[censored]rs. I'm ur customer 4 d last 4-5 mths. and I hv nt undergone ds problem till d last month. I[censored] r nt able to tell me d corect reason dat why ds amt.s getting reduced dn Ok!!!!!!! plz jus repay my money by anyways. Very Bad of ds RELIANCE COMPANY.
Not at all favourable 2 d customers........

gv me ur rpy fast plz...

Reliance India Mobile — unnecessary deducting balance

My no. is [protected] my balance has been deducted by Rs.30 by the time it was switched off. I am unable to contact customer care cell as call is disconnected every time i call.Please pay heed to my request as early as possible
R.K jain

Dear Sir,



I have been using Reliance Smart GSM mobile service from a year and I have recharge with Rs 150/- on 13th Sep 10 in the night at 11:52 PM and got the required balance. On the next morning when I saw my balance, Rs. 05/- has been deducted from my account without any reason. When i have complained to customer-care executive Mr. Imran , he humbly told me that u have subscribed cricket related service in the night( But I have not applied/subscribed any type of service on that night and not received a single message till that time). I reiterated him that this service has been activated without my knowledge, but inspite of believing me, he was blaming me and not evincing their interest to solve the problem.

Moreover, when I enquired about the same, he assured me that this service will be deactivated on the same day vide complaint no.[protected]. But I continuously received cricket related SMS on that day and on the next morning again Rs. 05/- has been deducted from my account. To lodged the complaint again I talked to customer-care executive Mr. Amit at early morning on 15/09/10 and he told me as the same which Mr.Imran committed that the service will be deactivate soonly and I got the whole day cricket message about 25 to 30 nos.



To register a complaint again I tried many times to concerned with customer-care executive but only got the message by the IVRS "THIS ROUTE IS BUSY. PLEASE TRY AFTER SOME TIME" and my balance have been continuously deducted again and again @ Rs. 05 per day.



Unfortunately, I connected to talk Mr Shant on 16/09/10 at 09:40 AM and he talked very rudely inspite of resolving my problem. Whenever I told him to provide me complaint no. he disconnected my call and then customer care no. not connected at all.



I visited the reliance web world on the same day where my complaint was registered vide complaint no.[protected] and they also told me to deactivate this service today. But on the next day the same amount again deducted from my account.



It is very surprising that you have activated these types of services from your end and charge for the same without the knowledge of your customer. It is very unfortunate to the customer that whenever he wants to stop these type of services neither you deactivated them nor you listen the complain carefully and in addition you always blaming him made responsible for these unwanted services.



This is very shameful that to earn a few coins you betrayed the customer so rigorously and vilify the company’s name.



It have earnest request you to please look out the matter honestly and refund the deducted amount immediately from the time when you activated. Please stop all the services activated on my SIM at the earliest and requested you “DO NOT START ANY SERVICE WITHOUT MY WRITTEN CONSENT TO YOU OR ONLY THROUGH RECORDED IVRS SYSTEM”.



Your faithfully



Deepti

[protected]

Reliance — unnecessary deducting balance

deducted balance for unnecessary subscriptions,which are not activated from our consent.from last two months i m suffering from same.

Reliance Mobile — for unnecessary deducting mobile balance

sir reliance mobile company has unnecessarily deducted my balance number of times.I also have complainted so many times to company but they do not take any corrective measures. please do needful in this regard.

Reliance — UNNECESSARILY DEDUCTION OF BALANCE

My balance till 18th Feb. night was Rs. 78.00 . When I checked my balance on 19th Feb. morning, it was Rs 0.00 , instead of the fact that I hadn't call anywhere nor I had registered for any service. Then, I got my mobile charged for Rs. 50.00 and when I talked to the customer care (*333) , they asked me to lodge complain on 198 . When I lodged my complain , they apologised for the same and returned me Rs. 10.00 on 19th feb. only and promised to return the remaining balance within 24 hours .

However, I'ven't received the remaining balance yet and when I called them again , enquiring about the same, they just REFUSED to return the balance.

I want strict action to be taken against the company and my balance to be returned back

Yours truly
Shahzad Ali
Mbl- [protected]

Reliance GSM — UNNECESSARY BALANCE DEDUCTION AGAIN AND AGAIN

ive been using reliance gsm and have been facing a lot of problems regarding my balance deductions its been more dan 7 to 8 times after my repeated requests ive been forced to use some unwanted service packs its been from long ive been facing this and after contacting customer care ive been irritated with their behaviour they always try to blame the customer for all this giving all reasons and making fool of customers its not only me ive known many people who have same experince i have one more number i have same experience with that too these people just take some random numbers who have balance n activate such useless packs to fill their pockets a strict action must be taken on them so dat they dun fool people again and again unwantedly they dun hav a good customer care too the way the talk was not at all satisfactory its contiously second month ive been forced to use a service which i dunt want actually i feel helpless as a customer kindly do the helpful
[protected]

Please look into this matter, after every few days there is deduction from the account balance and they do not return the money even if we tell them about their mistakes.

You are absulately right same things have happened to me ... Very rude behaviuor irrespective of good assistance

Reliance Mobile — Unnecessary Balance deduction

I own a reliance mobile and the balance is unnecessary being deducted from my mobile.
when calling customer care..they say that we cant give any information and cant do any thing.
this is not the first time i have faced the problem, they do it a lot of times.
there is no action being taken by the co. and even the customer care person does not talk properly.
It is really sad on co.'s part to behave with the customers like this and deduct balance without any notification and without me placing any order.