[Resolved]  Reliance Communications — disturbing and irritating reliance company

Address:

Uttar Pradesh

28/10/2011

Plz look into this matter and do the needful...

Dear Customer,


Thank you for writing to Reliance Customer Care.


This is to acknowledge receipt of your email. We assure you a response within next 24 working hours.


Request you to add [protected]@relianceada.com to your email address book so that you do not miss important communication from us.


We value your patronage and look forward to being of assistance.


Regard’s

Customer Care

Reliance Communication Limited

Note: This is an automated response please do not reply to this mail.


Hi,

I have applied for NDNC near about one month before but there is no confirmation e-mail for registration and not yet any activation e-mail. this is so much irritating...too poor service... I am getting calls from this number [protected] and [protected] everyday 6 to 8 times this is so much disturbing. Also SMS from this number RM-653030. This time don't said you have activated so and so sms pack. what happend everytime you said if anypack activated will deactivate. this only promise that is made by you and never compiled.

Let me know one thing if i recharged my mobile then after one hour there would be a sms from reliance compny "dear customer your account balance is at minimum level, recharge it now".


Plz, deactivate sms pack and don't disturb me and don't deduct money from my account from now onwards. One thing don't give me any excuse ...only solid reasons. everytime i remind you but no action taken. I promise if this time any money deducted and disturbing calls continues. i will close your service and can go to consumer forum. If you want money take a bowl and sit besides road and you will get. but Plz plz plz don't theft or cheat.

On Mon, Aug 29, 2011 at 2:07 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard.

This is with reference to your e-mail regarding amount deduction.

As per feedback from relevant team, attached Pack will be deactivated and waiver posting will be done in 24 hours. Please revert back for further clarifications.

We value your association with Reliance.

Regards,

Joshua Daniel K
Customer Care
Reliance Communications Ltd.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

Dial *367# to get your GSM Prepaid Account Balance Information.

For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

01/09/11

Hi,

Not a single work completed from your side. neither you deactivated nor stop calls from reliance. And you are mad everytime i emailed to you and yesterday evening you deducted Rs. 10/- from my account. You are not going to leave your old habits. I will have to do some thing...I am going to consumer court.

26/08/11

Hi,

Let me know one thing i had recharge my mobile with Rs. 30/- 24 Aug 2011 and today morning 26 Aug 2011 one sms came from reliance...your account balance is Rs. 2.088. Today morning 09.30am in my account there was Rs. 22.088 and I recieved sms from reliance that Your account balance is Rs. 02.088. Why? What is the reason. Everytime you deducted money witout any reason. Even i called everytime customer care they said that this pack is activated from your end. Let me clear here customer is not fool, OK. If you had activated any pack...deactivate immediately.


Tell me one thing, once i have registered for DND, so why calls and sms are coming from reliance, it is your way to disturb customer. I also availing other mobile company services, they never deducted any money from account. why with your company everytime such type of activities happening. why? Clarify. You know its a serious matter, without any information money deducted and sms fun pack activated.


I want return Rs. 20/- in my account asap otherwise i will close your service and switch to other mobile service. You know you are a big cheater, thief and beep, beep.


08/04/2011

Dear Customer,


Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.


This is with reference to your e-mail regarding Amount Decrement Issue. Please note that we have checked and verified in our records as per that SymVGamesSub pack has been activated by Reliance Mobile World (RMW) process from your end. Hence, you have been charged correctly. We are unable to process your request for the waiver.


Further if you wish to deactivate said pack, kindly forward the following details to us at the earliest:



* Complete Name
* Complete address
* Date of birth
* Last Amount recharged
* Alternate contact number, if any
* Best time to contact you on alternate number
*

Last called number

We would require the same to assist you better. We tried to contact the number provided by you but were unable to reach you.

We would appreciate your co-operation in this regard.



Regards,



Sanjeev Mallan

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

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[Available] Dharmendra Kumar to customercare

show details Apr 9

Hi,


This is my number [protected]. you can call anytime. you are saying that SymVGamesSub pack has been activated by Reliance Mobile World (RMW) process from my end. Listen one thing i am using my mobile only to receive and dial, ok and i haven't more time to play with mobile and i haven't sent any request to activate any pack. you have asked to fill the details, you have records now you can check. everytime you cheated customers and after that saying all charges deducted correctly. you are very clever and customer is fool. I want to deactivate that pack asap.

Tell me one thing, once i have registered for DND, so why calls are coming from reliance, it is your way to disturb customer. I also availing other mobile company services, they never deducted any money from account. why with your company everytime such type of activities happening. why? Clarify. You know its a serious matter, without any information money deducted and sms fun pack activated.

Call me today at this number [protected]. i will provide you clear information....
- Show quoted text -


On Fri, Apr 8, 2011 at 8:11 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,



Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.


This is with reference to your e-mail regarding Amount Decrement Issue. Please note that we have checked and verified in our records as per that SymVGamesSub pack has been activated by Reliance Mobile World (RMW) process from your end. Hence, you have been charged correctly. We are unable to process your request for the waiver.


Further if you wish to deactivate said pack, kindly forward the following details to us at the earliest:



* Complete Name
* Complete address
* Date of birth
* Last Amount recharged
* Alternate contact number, if any
* Best time to contact you on alternate number
*

Last called number

We would require the same to assist you better. We tried to contact the number provided by you but were unable to reach you.

We would appreciate your co-operation in this regard.



Regards,



Sanjeev Mallan

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


show details Apr 12

you are a big cheater...understood....why other companies not doing such activities....
- Show quoted text -


On Sat, Apr 9, 2011 at 9:27 AM, Dharmendra Kumar <[protected]@gmail.com> wrote:

Hi,


This is my number [protected]. you can call anytime. you are saying that SymVGamesSub pack has been activated by Reliance Mobile World (RMW) process from my end. Listen one thing i am using my mobile only to receive and dial, ok and i haven't more time to play with mobile and i haven't sent any request to activate any pack. you have asked to fill the details, you have records now you can check. everytime you cheated customers and after that saying all charges deducted correctly. you are very clever and customer is fool. I want to deactivate that pack asap.

Tell me one thing, once i have registered for DND, so why calls are coming from reliance, it is your way to disturb customer. I also availing other mobile company services, they never deducted any money from account. why with your company everytime such type of activities happening. why? Clarify. You know its a serious matter, without any information money deducted and sms fun pack activated.

Call me today at this number [protected]. i will provide you clear information....


On Fri, Apr 8, 2011 at 8:11 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,



Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.


This is with reference to your e-mail regarding Amount Decrement Issue. Please note that we have checked and verified in our records as per that SymVGamesSub pack has been activated by Reliance Mobile World (RMW) process from your end. Hence, you have been charged correctly. We are unable to process your request for the waiver.


Further if you wish to deactivate said pack, kindly forward the following details to us at the earliest:



* Complete Name
* Complete address
* Date of birth
* Last Amount recharged
* Alternate contact number, if any
* Best time to contact you on alternate number
*

Last called number

We would require the same to assist you better. We tried to contact the number provided by you but were unable to reach you.

We would appreciate your co-operation in this regard.



Regards,



Sanjeev Mallan

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


show details Aug 26

Hi,

Let me know one thing i had recharge my mobile with Rs. 30/- 24 Aug 2011 and today morning 26 Aug 2011 one sms came from reliance...your account balance is Rs. 2.088. Today morning 09.30am in my account there was Rs. 22.088 and I recieved sms from reliance that Your account balance is Rs. 02.088. Why? What is the reason. Everytime you deducted money witout any reason. Even i called everytime customer care they said that this pack is activated from your end. Let me clear here customer is not fool, OK. If you had activated any pack...deactivate immediately.


Tell me one thing, once i have registered for DND, so why calls and sms are coming from reliance, it is your way to disturb customer. I also availing other mobile company services, they never deducted any money from account. why with your company everytime such type of activities happening. why? Clarify. You know its a serious matter, without any information money deducted and sms fun pack activated.


I want return Rs. 20/- in my account asap otherwise i will close your service and switch to other mobile service. You know you are a big cheater, thief and beep, beep.


Call me today at this number [protected]. i will provide you clear information....

30/12/2010


Dear Customer,


This is with reference to your e-mail regarding Calls wrongly charged issue. We request you to write us back with the following details for further assistance:

* Called number:
*
Date & Time of call:
*
Disputed amount:
*
Alternate contact number, if any:
*
Best time to contact you on alternate number:

We would require the same to assist you better. We tried to contact the number provided by you but were unable to reach you.

We deeply regret for inconvenience caused.

Regards,



Manoj Kumar

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Dharmendra Kumar ([protected]@gmail.com)
Date: Monday, December 27, 2010 10:44 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail

Hi,

I had recharged Rs. 79/- tariff (night pack 11.00pm to 6.00am reliance to reliance to free for valid 30 days) yesterday (26 Dec 2010) at 06..52pm and i called a reliance number after 11.00pm but the money had deducted from my main balance. Whats the problem with that. I am not getting, why money had been deducted. Every time you replied all calls are charged correctly. forget that but this time what happened.

Let me know is there any changes in Rs. 79/- STD tariff or you had launched new STD tariff. Plz make it clear, I am getting disappointed with your service.

On Sat, Dec 25, 2010 at 8:02 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,


We apologize for the inconvenience caused and to you.

This is with reference to your e-mail regarding call charge issue. Please note that as informed you earlier as per confirmation received from our concerned department all calls are charged correctly no wrong deduction found and the same has been intimated to you through SMS..Hence, we are unable to process your request for the waiver.


Further to your complaint against Customer Care staff, please note that we have taken up your issue with the concerned department for the necessary actions to be taken.


We appreciate your patience in this regard.


Regards,



Haresh Parmar

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice..


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..
-----Original Message-----
From: Dharmendra Kumar ([protected]@gmail.com)
Date: Friday, December 24, 2010 09:12 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail regarding serviceRequest ID[protected]

Let me know one thing if i had activated Rs. 79/- Tariff plan and I was calling reliance to reliance after 11.00PM (Tariff is activated in my number From 10th Dec 10 to 10th Jan 2011). Then why are you deducting amount from my main balance. If call to customer care no body is responding in positive manner, everyone said technical problem, every time technical problem. there is no technical problem while you are deducting. tell me how a customer can satisfied with your service. After that you are saying all calls charges are charged correctly.

I Want to know is there change in Rs. 79/- tariff plan or same as previous and refund my amount in my number ([protected]).

On Fri, Dec 24, 2010 at 1:45 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,



In response to your e-mail regarding calls wrongly charged, Kindly as per the confirmation received from the concern department all calls are charged correctly no wrong deduction found.



Regards,



Amit Sonawane

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited.. If you have received the electronic transmission in error please notify us immediately.


More|
[Available] Dharmendra Kumar to customercare

show details 12/28/10

Hi,


* Called number: [protected]
*
Date & Time of call: 20th Dec after 11.00PM and 23rd Dec after 11.00PM and 26th Dec after 11.00PM.
*
Disputed amount: On 20th Dec deducted Rs. 49/-, On 23rd Dec deducted Rs. 42/-, On 26th Dec deducted Rs. 2.50/-
*
*
Best time to contact you on alternate number: You can call any time that suits you .
* On 20th Dec deducted Rs. 49/- and when i called customer care he told me that at your mobile number ([protected]) mixmaza pack is activated but i never activated, i only use mobile for call dial and receive and i am single person at my home, no one is there to use my mobile. customer care person said i can't return this money.
*

Let me know is there any changes in Rs. 79/- STD tariff or you had launched new STD tariff and i am not going to avail your service. I am going to switch to other mobile company service.

- Show quoted text -


On Mon, Dec 27, 2010 at 6:42 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,


This is with reference to your e-mail regarding Calls wrongly charged issue. We request you to write us back with the following details for further assistance:

* Called number:
*
Date & Time of call:
*
Disputed amount:
*
Alternate contact number, if any:
*
Best time to contact you on alternate number:

We would require the same to assist you better. We tried to contact the number provided by you but were unable to reach you.

We deeply regret for inconvenience caused.

Regards,



Manoj Kumar

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Dharmendra Kumar ([protected]@gmail.com)
Date: Monday, December 27, 2010 10:44 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail

Hi,

I had recharged Rs. 79/- tariff (night pack 11.00pm to 6.00am reliance to reliance to free for valid 30 days) yesterday (26 Dec 2010) at 06..52pm and i called a reliance number after 11.00pm but the money had deducted from my main balance. Whats the problem with that. I am not getting, why money had been deducted. Every time you replied all calls are charged correctly. forget that but this time what happened.

Let me know is there any changes in Rs. 79/- STD tariff or you had launched new STD tariff. Plz make it clear, I am getting disappointed with your service.

On Sat, Dec 25, 2010 at 8:02 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,


We apologize for the inconvenience caused and to you.

This is with reference to your e-mail regarding call charge issue. Please note that as informed you earlier as per confirmation received from our concerned department all calls are charged correctly no wrong deduction found and the same has been intimated to you through SMS..Hence, we are unable to process your request for the waiver.


Further to your complaint against Customer Care staff, please note that we have taken up your issue with the concerned department for the necessary actions to be taken.


We appreciate your patience in this regard.


Regards,



Haresh Parmar

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice..


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..
-----Original Message-----
From: Dharmendra Kumar ([protected]@gmail.com)
Date: Friday, December 24, 2010 09:12 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail regarding serviceRequest ID[protected]

Let me know one thing if i had activated Rs. 79/- Tariff plan and I was calling reliance to reliance after 11.00PM (Tariff is activated in my number From 10th Dec 10 to 10th Jan 2011). Then why are you deducting amount from my main balance. If call to customer care no body is responding in positive manner, everyone said technical problem, every time technical problem. there is no technical problem while you are deducting. tell me how a customer can satisfied with your service. After that you are saying all calls charges are charged correctly.

I Want to know is there change in Rs. 79/- tariff plan or same as previous and refund my amount in my number ([protected]).

On Fri, Dec 24, 2010 at 1:45 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,



In response to your e-mail regarding calls wrongly charged, Kindly as per the confirmation received from the concern department all calls are charged correctly no wrong deduction found.



Regards,



Amit Sonawane

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited.. If you have received the electronic transmission in error please notify us immediately.


More|
[Available] Dharmendra Kumar to customercare

show details 12/30/10

Hi,

Let me know one thing if all calls are charged correctly no wrong deduction found then what is the role of Rs. 79/- night pack. I every time asked to tell me is there any changes in Rs. 79/- STD tariff or you had launched new STD tariff. you never told about this only call charges charged correctly. If you don't want to refund, don't do i am not forcing you. i want clear cut information about my Rs. 79/- Tariff plan. Provide me call details for the month of Dec 10 at my e-mail id with when i recharged my account with how much money just as: Recharge of Rs. 30/-, Rs. 50/-, Rs. 79/-. Rs. 75/-, Rs. 64/- and Rs. 110/-. Then i will tell you, You are right or i am right. I am not going to close this issue as easily.
- Show quoted text -

27/12/2010

Dear Customer,


We apologize for the inconvenience caused and to you.

This is with reference to your e-mail regarding call charge issue. Please note that as informed you earlier as per confirmation received from our concerned department all calls are charged correctly no wrong deduction found and the same has been intimated to you through SMS.Hence, we are unable to process your request for the waiver.


Further to your complaint against Customer Care staff, please note that we have taken up your issue with the concerned department for the necessary actions to be taken.


We appreciate your patience in this regard.


Regards,



Haresh Parmar

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Dharmendra Kumar ([protected]@gmail.com)
Date: Friday, December 24, 2010 09:12 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail regarding serviceRequest ID[protected]

Let me know one thing if i had activated Rs. 79/- Tariff plan and I was calling reliance to reliance after 11.00PM (Tariff is activated in my number From 10th Dec 10 to 10th Jan 2011). Then why are you deducting amount from my main balance. If call to customer care no body is responding in positive manner, everyone said technical problem, every time technical problem. there is no technical problem while you are deducting. tell me how a customer can satisfied with your service. After that you are saying all calls charges are charged correctly.

I Want to know is there change in Rs. 79/- tariff plan or same as previous and refund my amount in my number ([protected]).

On Fri, Dec 24, 2010 at 1:45 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,



In response to your e-mail regarding calls wrongly charged, Kindly as per the confirmation received from the concern department all calls are charged correctly no wrong deduction found.



Regards,



Amit Sonawane

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

[Available] Dharmendra Kumar to customercare

show details 12/27/10

Hi,

I had recharged Rs. 79/- tariff (night pack 11.00pm to 6.00am reliance to reliance to free for valid 30 days) yesterday (26 Dec 2010) at 06.52pm and i called a reliance number after 11.00pm but the money had deducted from my main balance. Whats the problem with that. I am not getting, why money had been deducted. Every time you replied all calls are charged correctly. forget that but this time what happened.

Let me know is there any changes in Rs. 79/- STD tariff or you had launched new STD tariff. Plz make it clear, I am getting disappointed with your service.


12/23/2010

Dear Customer,

This is with reference to your mail regarding amount decrement issue. Please note that your complaint is logged as Service Request ID[protected]. We are working to resolve this issue and will respond to you in next 2 days.

We appreciate your patience and co-operation in this regard.

Further to your complaint against Customer Care staff, we have made a note of the same. Please be assured appropriate action will be taken in this regard.

Regards,

Sharad Navgare
Customer Care
Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

22/12/10
Hi,

It is my painful duty to inform you that I am your GSM customer. I had activated Night plan of Rs. 79/- in the month of Dec 2010 (Reliance to Reliance free from 11.00PM TO 06.00AM). I had called at a reliance number on 20th Dec 10 in midnight but you had deducted money from my main balance while my Rs. 79/- tariff is activated to 10th Jan 2011. According to tariff rule you can't deduct money from main account. And a day after 21st Dec 2010 in my account there was Rs. 42/- before calling to a reliance number. I talked at reliance number after 11.00PM when in morning i was checking the balance, it showed 0.2 paise, I want to know the reason why you had deducted money and refund it to my mobile number ([protected]).

While i was calling reliance customer care they are not providing any positive response. I had called many times at customer care every time they replied same sir there is technical problem in my server call after some time i will provide you full information. So irritating service. Means there is no problem in your server while deducting money without an reason and when user wants to know why you had deducted money then server problem. If the problem is not solved, i will go to consumer forum. I am very dishearted with your service.

So, i request to you to do the needful. Don't happen this case in again and kindly refund my amount.
Thanking you.