I am Swathi Tallam, i bought Samsung LED TV series 5 on 14th January 2011. During the sale proceeds the person told us that they have free delivery as well as installation service. They didnt gave us a clue about, when they will deliver the service. I called up them in the evening of the same day, at that time they told us ki, purchase occured after 4 Pm will be delivered on the next day & no clue about the time. On the next day we were waiting for the delivery boy, no call and no intimation to us when we called them. Actually the thing is we bought TV from Inorbit store, but the delivery of any product will happen from Uppall godown. this thing we came to know after repeated callings to the store as well as a service number.
At 3 pm in the afternoon we got the delivery of TV. now again the hunting started for the installaion guy over telephone.
At first i called the stores number, they told they are not concerned about the installation & i need to call Service number for such issues.
I called the service number several times, they are very careless & reckless in answering calls also,
2 days passed... no call from the service team, i got frustated and told to the service member that, i am fed with your service, i want to return the product. He immediately answered, u need to call the stores we are not concerned with that...
I called the stores and reported the same, they dint believe that service people talked like that to the customer as if i am lying to them. Again that guy promised that it will be done by today evening, again no call.
The next day i got a call in the morning fomr the installation guy at 11 Pm. He finally came to us at 3 PM, done the task in 10 min and started pitching the sale of stabilizer for our TV. He is creating a sort of fear in us, that TV will spoil you wont get warranty on that also.. He showed him the stabilier we had for our old TV. He told, it will not be enough & u will need a new one, which is with him and it costs 2500. My dad is an Electrical Engineer, we asked the technician to have a word with my dad. He told to my father that we need to keed 500KvA capacity stabilizer for the TV, the next question my dad asked him is.. Do you know where do you need such capacity stabilizers ??? no reply from him... Then my father told they will be used in sub stations. The guy who is doing sales dont even know the specifications for the product with him... All they need is money, money and no service. The product he was piching doesnt have any logo of Reliance printed on it, may be he is illegally piching the product for his own benifit.
There is a lot of communication gap between the stores people and services people. stores people doesnt know what the service ppl say & vice versa.
They dont even have the recorded lines also for the services team, that is what ever wrongly spoken by the services team will not be monitered & punished in future.
They are very reckless are not caring at all reg their talk.
I recommend to all that never buy any thing in Reliance digital stores. I wont buy any thing there again & recommond it to my friends and family.
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