I purchased an Panasonic CUBE AC from your store located at Master Canteen Square, Bhubaneswar last saturday, i.e. on 30th March.
The AC was purchased in the name of Mr. Jagatjit Mohapatra to be delivered at 109, Soubhagyanagar, Near Delta Square, Bhubaneswar. Pincode: 751012
I was promised that the fittings shall be done at a max in 2 days time, i.e. the AC should have been fitted at my location by 1st of April.
This is the 6th of April now and with regret I have to inform you that there has been no action whatsoever from your side regarding the installation of the Air Conditioner. Everyday I make a call to your store with the number provided to me i.e.[protected] and I am promised that a technician shall be visiting me in a few hours.
No one visits my location and there is no updation whatsoever by any of your customer service representatives regarding the reason for the delay. When I call back in the evening, I am promised that the installation shall be carried out the next day.
This thing keeps on repeating and it feels like a complete fiasco to me now. This is completely unexpected from a reputed organization as yours and I am sad to say that if the service gets further delayed i may have to give a complaint to the Consumer courts.
If we purchase the AC in the summer and you send your representatives for installation in the winter, I believe there is no justification in purchasing the AC at all.
I sincerely believe that some stern action shall be carried out and the matter shall be resolved asap. Expecting a responsible, prompt reply.
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Reliance Digital — Poor After Sales Customer Service
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