I bought a whirlpool 410L Proton refrigeration during the Christmas sale on 25th of Dec 2011. I was told that they will buy my old fridge for Rs. 25000 and will deliver and install the new fridge on the very next day. The fridge promptly arrived on Monday morning at 11am. The guy who delivered said that he cannot install or demo and service engineer will be coming up. He also said that the old fridge will be picked up by another guy.
Called the reliance digital office and was told both the service engineer and the guy to collect the fridge are on the way.
Nothing happened on Monday.
Called again on Tuesday morning - three times, same message, they are on the way. Nothing happened and nobody turned up.
Called again on Wednesday morning, they said somebody will be coming at 1:30pm to pick up the old fridge.
The person came up and did not even look at the old fridge and offered only Rs.1000 as pay back. No sign of the service engineer.
When I called up the customer service, they said they cannot pay Rs.2500 and are not willing to give any reason for the difference in price.
Talked with customer service manager Mr. Somashekar as well as Mr.Jagadish. I told them that I do not want the new fridge if they are willing
to agree to the terms that they agreed on. Mr. Jagadish was worried only about his commissions and not about the customer getting what they promised. Totally disappointed. I paid up the full amount on Sunday, today is Wednesday, I am not sure when I am going to get my new fridge installed.
Below is the details of the reliance digital shop.
Reliance Digital Retail Ltd.
#LG10, Phoenix Market city,
opp. Mahadevpura CMC office,
Whitefield road,
Bangalore - 560048
Ph No:[protected]
My email address is [protected]@yahoo.com
Order No: [protected]
Salesman id: 60087724
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Reliance Digital, Bangalore — Missing plug in a camera
I had my worst shopping experience with Reliance Digital Bangalore. I bought a Kodak digital camera for Rs. 10, 000. When I opened the box I found one USB point plug was missing. I took it back to the shop. They checked other stock n in all of them the plug was not there. I agreed to wait for few days if they cud arrange for a plug. I didn't here back from them for 2 weeks so I went back to the store. They had no answer. They asked me to buy some other camera as they can't return my money and also didn't have that model in stock. I knew it was their fault and ideally they shud have returned my money. Even though I only wanted to buy that particular Kodak model, I looked for some other stuff in the shop. But, they didn't have enough stock. Finally, I compromised on a model for 9K but wanted 1K back or at least a credit note. But these guys connected me to customer care. I spoke to their customer care incharge Mr. Arun. But, this guy was worst customer care person I have ever dealth with. At least the sales staff was better behaved and polite. But this guy was pathetic. He was rude not only to me but to other customers who had similar issues. He was really shameless and incompetent for this position. At least we don't expect such shopping experience from big brands like reliance.