Reliance Digital Big Tv — Set top Box of Rel Digital Big TV not working

Address:

New Delhi, Delhi

Respected Sir, Myself is Ms. Niharika Arora, a consumer of Reliance Digital Big TV, my smart card no. is[protected]. I am complaining not working of my set-top box since April 2012 to till date. I have taken this connection for my aged parents for there best time.But they unable to watch the same. They are senior citizens. In-spite of calling again and again customer care is not helping me in any manner. I have paid full amount for 1year connection but unfortunately not watched properly a single day. My complaint nos. are[protected],[protected],[protected].....Basic problem is the Set-top Box which is not working. When I Complaint in customer care, they responded that they do not have the new box in stock, therefore they cannot help me at all as they are helpless.The movement i raised my voice they disconnected the line. Many times they keep me holding my line to 30-45Min's by saying that they r connecting the line to the senior levels. Even My father Mr. Vijay Kumar Mehta(Retired Govt Bank Employee-Senior Citizen) called them, the customer care employees misbehaved badly with him, same as with me. I feel Reliance is a very Big Organisation, even though they are helpless to satisfy there customers.This is my humble request to pls resolve the issue or help me in getting my money back. I will be very grateful to u.Thanks n Regards