| Address: | Mumbai City, Maharashtra |
This is very frustrating and disappointing experience from Reliance Digital.
Have always thought of it as a Good and reliable store but my latest experience of it has proved it wrong.
I bought an iball slide Tablet from reliance Digital on 12 - Dec-2011. The pack was unsealed. When asked for a sealed pack the shopkeeper said that the box comes unsealed only and showed all other boxes which were also unsealed.
He also said that if anything is wrong with the piece it will be replaced. Having his assurance and Reliance Digitals Name we trusted it and bought the tablet.
Also we bought a sandwich toaster.
He opened the piece, switched it on and showed it us in a Hurry. It was functioning properly however on reaching home we realised that there is a physical defect with the tablet piece and sandwich toaster was also defective .
Next day we went to exchange the same however reliance digital refused to do so. (Inspite of the fact that they promise replacement within 7 days). though he agreed to exchange the sandwich toaster as we said we will pay extra and buy the expensive version..
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After arguing with them and they making us wait for 4 hours, still there was no result with the tablet.
In the end they kept the piece saying that they will check with Iball.
Next day they call n confirm again that It cannot be replaced.
For a store as big as reliance digital doing sucha small thing was customer also is soo difficult. Even after selling both defective pieces.
Why will anyone go to them then?
I am sure If I would have gone to a small shop next to it only I wouldnt have faced this issue.
Still my tablet is with them and No result. Would request the management to look into it on priority.
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