[Resolved]  Reliance Digital — Delay of fridge delivery

Dear Ma'am,

We hear you & regret any inconvenience you faced due to our services/products. Request you to please share your contact details at - http://www.facebook.com/reliancedigital/app_[protected] in order to get in touch with you and resolve it to your satisfaction

Warm Regards,
Reliance Digital.

Hi,

I have shared the same.

Thanks,
Sanghita.

Dear Ma'am,

We have received your contact details and would like to assure you that we are working towards addressing your grievance. Our concerned representative will get in touch with you soon.

Warm Regards,
Reliance Digital.

After waiting for 10 days, today (23rd September, 2013) I went to the Reliance digital store to get an alternative fridge because according to them, the ordered fridge cannot be delivered before 3rd October, 2013. So I told the respective person in the store to show me some alternative fridge keeping in mind that I won't be paying anything extra. The previous fridge that I ordered was worth Rs. 22, 000. There was Rs.2000 off and 1 extra container box was also available with that. They showed me only one model( worth Rs.22, 000) having a single color available and I didn't like it at all. I told them that I'm ready to take the model but I want a different color, which again they could not provide. All other models were higher than this range and they said only a discount of Rs.2000 can be given and the rest of the excess amount we have to bear. I had a lot of discussion with them and tried to make them understand that I am the one who is suffering for their improper service and now I'm being asked to compromise with the fridge they are providing as alternative. But all was in vain, they said there's nothing more they can do, so naturally I had to cancel my order. And the funny thing is, for getting the down payment back, I have to visit their store again after 7-8 days.
So, the kind of service I got from Reliance digital is wastage of time, money (every time I went there I had to spend around 100 bucks and today was the third time), a lot of harassment and ultimately no product. With this experience of mine, I will never go for Reliance digital again and also advice my known ones not to do the same mistake.
I also want to remind that I did not get any calls from your concerned representative. So I can understand the kind of service you provide.

On 29th Sep I received a call regarding issue. The person asked me whether the fridge is delivered. I told her the story written above.
Till now no action taken.

I canceled my order on 23rd Sep. The store told me that I'll get back my money within 7-8 days and also told me that they will call me.
Today is the 11th day and as expected from Reliance Digital's 3rd grade service I did not receive any call till now. I am sure that I have to call them again to get my money back.

As I thought I had to call the store on 5th October. They called me back in the evening and told me that my refund would still take 2-3 days to complete. So it is very clear that this store can’t keep up any promise they make. Today is the 14th day and still I am waiting to get my money back.

I more important point is that the floor manager of Reliance Digital told me that she send one email to Bajaj Finance in order to cancel my loan amount as I canceled the order. I don’t think that she did any kind of follow up in this as she could not tell me anything properly about it.
So I logged into Bajaj Finance’s account and checked that my account was still active. I had to send them a mail on my own to inform about this issue.

Dear Ma'am,

We appreciate your patience. Our team is currently working on your issue and will soon back to you. Apologies once again for the inconvenience caused.

Warm Regards,
Reliance Digital

Dear Ma'am,

We believe our team has got in touch with you and your issue has been addressed. Do let us know if we can be of anymore help and have a great day!

Warm Regards,
Reliance Digital

I have got nothing but harassment from Reliance Digital.