Reliance Digital — False Delivery promises

Address:

Maharashtra

Follwing Below is the text of Email send to Store.
I had purchased Samsung refrigerator from your Korum Mall store on 04/11/2012 against Invoice Number C9838 for Rs. 27075/- Sales Executive was Dinkar Jadhav. Product was not readily available so he said within 2-3 days he will deliver the product.
Then I was waiting 2.3 days for call for delivery but no body called up.
Then I was trying the phone number he had given [protected] but it was not working.
Two days I was trying his phone then I call on the Land line phone number on Thursday.
Where one lady answered about the query and promised me that on Friday it will be delivered.
For getting the confirmation I need to called her 2-3 times, as she forget to call me.
I thought let the time and delivery is confirmed no problem.
Then after short time I received call that on Saturday it will be delivered at evening 5.00 pm.
On Friday evening another lady called and ask when I want the delivery, I said I had been promised tomorrow evening then she said that in the morning also I can get the delivery.

I said Ok as I cancelled my outdoor visits and stay at home. I am the only person to take delivery at home that I had conveyed to all persons at every time.

On Saturday at 10.15 I called up the store to seek when delivery would be send?
Person on the phone said that the concerned lady is not yet came, She will called you up.
I was waiting till 2.00 pm for her call or rather delivery of goods.
I then on my own call her and shockingly she said your delivery is supposed to be at evening.
She taken a stand that she was not aware about the change in the delivery schedule or rather disbelief that it is not possible.
To satisfy her disbelief I need to give her the call time and phone number from which I received the call. Then she promised me that in the evening only it will came to me, she even said that I will personally tell vehicle driver to deliver first to me as I am suppose to go Outstation. Nobody is cam till 07.00 of this hour.
Then till evening I was waiting and no body called when I called up again new fellow was talking to me and says that today it is not possible to deliver the goods tomorrow we will send.

I am really frustrated the whole day I was at home just to take the delivery of goods purchased in cash.
For that I cancel my outstation program due to false commitments and promises.
This what going on!! Are the customers are full??
What about the time lost and metal harassment done by the people at your store.
They do not understand the time value of other persons and just keep telling one story after another.

Let me know what to do in such situation where time value of another person is not considered, his priorities and schedule are rearranged and disturbed for your staff's negligence after sales service.
All over the mental harassment and inconvenience is more from a reputed brand.
All the way from Dombivali I came to shop Thane to your store and had such worst experience.
Practically speaking I lost Two working days and emotional attachments to get the delivery before Saturday.