Please go through the mail, which i have sent to Reliance Customer Care -
Mam/Sir,
This is in reference to the trailing mail, till date I am facing problem with Reliance Digital ignorance. It is very painful for a consumer in case not getting the committed required services even after paying a handsome amount and extra payment for resQ.
I am in regular follow-up with specific store physically as well as on phone towards DEMO & Installation checking but no one come till date. In case of any miss-happening physically or Monetary Reliance Digital will be responsible for the same.
Even at the time of installation of the AC at my premises no Site Engineer/expert was available from Reliance Digital end. Only Reliance recommended carpenter Mr. Indradev Sharma was there and he himself installed the machine. Even Mr. Indradev Sharma not fixed the problem properly i.e. after working of wood/ply the edges should be covered with solution/putting but it is not covered properly and Due to this the hot air always entering in the room; that’s why no proper utilization of AC.
I am unable to understand the kind of service & response from the end of such a big organization. I cannot walk regularly to your store and begging for the services after paying the good amount. Request you to please take immediate action on the captioned matter otherwise I am bound to take further action and have to take help of other available concerned authorities.
1. AC not delivered as per schedule
2. AC delivered by late night 11 PM and I faced Society complaint
3. Installation delayed
4. No expert/site engineer was available at the time of installation from Reliance Digital end
5. Wooden work is not proper even extra payment from my side Rs.670/- even after payment of Rs.1393 to Reliance Digital
6. No Demo provided by Reliance till date
Note: Please do not reply on this ID. Kindly use [protected]@gmail.com or can call on the below no.
There is no concern of ITC LIMITED in respect to the above mail. I only use the mail services provided by the company and the written content responsibility is with me only.
With regards
Amit Kumar
+[protected]
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