Reliance Digital — Reliance digital Hyderabad Poor response to customer

Address:

Hyderabad, Andhra Pradesh

I have recently purchased a Samsung AC from Reliance digital Hyderabad KPHB store.

After installation , they have forgot to install the AC remote holder.

Apart from this I have AC malfunctioning intermittently.

I have called the customer service and store 5-7 times and the response is one of our representative will visit you soon.

I have logged a request in Customer service with malfunction complaint.
Complaint Number: [protected]

I have even made a personal visit to your store, but till now no one from Reliance has responded.

After 30-40 calls, I got the reply that they still have [protected] status as In Progress and no body is attending as the service must be done by some representative from other location. I got this reply from Bowenpally Reliance digital service center. Need to contact Malakpet service center and after 4 repeated calls and follow up one representative visited our house to look at the issues,