| Address: | Thane, Maharashtra |
Dear Sir/Madam,
I have bought very expensive Hitachi refrigerator from Reliance Digital from their Thane Ghodbunder Road Branch recently but after one month suddenly the cooling of refrigerator has stopped and all kept things are not in condition for eating.
I have logged complaint ([protected]) against the issue and they said that will send our technician for fixed the issue.
Second day there is no response from their end and again called them to check the status but they said, the technician will visit in few hours. But no one visited.
Third day Technician called me and asking the issue and address to reach and committed that he will visit by time but not come.
Fourth day I tried to reach technician on his cell phone but unanswered and whole day I tried but no response.
Fifth day I called reliance and told that I am not happy with this type of support and you are harassing me. They said, sir we apologized and sure the technician will visit to your home anyhow. But no response.
Sixth day I again called technician and this time he picked the call by chance and said that he will be there at 02:00 PM. At 02:30 PM again called technician and he said that, am on the way and reach your home in half an hour but till 06:00 PM no response. At 07:00 PM again I tried to reach him but unanswered my call.
Same day again I called his colleague's number and asked for Manager's number so I can complaint against the technician but he apologized and said, sir please give me some time I can talk to him and arrange for you.
Same day at 09:30 PM technician called me and asking my address and finally came at home after 10:00 PM and after checking he said the GAS of refrigerator has been finished.
I asked him that how the GAS has been removed as this is new refrigerator and he said we don't know sir.
I asked him to replace the refrigerator but he said that not possible to replace the same and will fixed this by refilling GAS and told that tomorrow other technician will come here to refill your refrigerator GAS.
Seventh day I called technician and he said that I have given all the details to Vashi service center and by evening technician will visit to your home and hangup.
I called service center's Manager (Mr. Manoj) on his cellphone number ([protected]) and explained but he said the technician will visit tomorrow. I asked him to replace the refrigerator but he said will repair but we cannot replace your refrigerator. I told him that I purchased this expensive refrigerator from you and after one moth you people doing repair and what If anything goes wrong after warranty and he replied that this is electronic appliance we cannot assured for that. Disgusting answer from him.
Team, please please and please help me to replace this refrigerator anyhow because they sold their product and now there is no proper support, response or surety and raising their hands.
One thing I learned from this to not to buy any products from Reliance Digital because of their BAKWAAS service.
Regards,
M.R.
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