Reliance Digital Tv — Reinstallation Request - completely ignored

Address:

Bangalore, Karnataka

Never ever take a reliance digital connection. In case you have please do not try raising a reinstallation request.

I hold a connection with Reliance Big, with subscriber id as[protected]. When i moved to a new residence, i tried raising a request for reinstallation and was told by the customer care that their process is to raise an uninstallation request and once that is completed, then only i can raise a reinstallation request. In addition i need to recharge my account with Rs 350 before i can raise the request as well. So i raised an uninstallation request and then started the drama. There was no response from the reliance team for more than a week and then i uninstalled the full set myself. I raised a reinstallation request and thought that at least this time the company might respond properly. Then again there is no response. Now when i tell them to cancel my account and refund my money back, they give strange comments like they dont have a refund option.

Is Reliance taking customers for granted?