[Resolved] Reliance Digital Tv — set top box unserviceable | |||
I have purchased a Reliance digital TV in June 2006. From that time to 06/04/2013 it was working well. On 07/04/2013 (Sunday) it stopped working and then I complained to customer care (NUMBER [protected]) about the same and they told that it will be resolved within 48 hours and gave me a complaint number i.e.[protected] dated 07/04/2013 (Sunday). The next day i.e. on 08/04/2013(Monday) I got a call from a number [protected], the person speaking told me that he is from the reliance service team and asked me about the problem. After I told him all the details about the problem he replied me that my set top box has to be replaced and as it is still under warranty period I will not have to pay any amount. I then asked him that when will he come to replace the same? He replied that presently there is no set top box is available with them. They are expecting that within 2-3 days they may get set top boxes and then they will call me and replace the same. On 11/04/2013 (Thursday) I got a call from a number [protected] at 1230 hrs and they told that the set top box is available with them and they will come to replace it on the same day within 1600hrs. But as I was out for some work on that day so I was unavailable at home and my family was also out of town at that point of time. As I told them to come on the next day i.e. on 12/04/2013(Friday), they advised me that for that I have to lodge a complaint again on the next day as they are going to close my complaint on that very day. Then again on 13/04/2013(Saturday) I complained to customer care (NUMBER [protected]) about the same and they told that it will be resolved within 14/04/2013(Sunday), and gave me a complain number i.e.[protected] dated 13/04/2013 (Saturday). Then on Sunday i.e. 14/04/2013 at 1100 hrs I called on the number +[protected] and asked the person that when will he be able to come at my residence and change my set top box? The person over the phone replied me that they still do not have any set top box available with them and he cannot assure me that when will it be available to them. I then again called the customer care (NUMBER [protected]) & informed them about the same. They told me that its nothing to worry they will take care of the matter and will try to resolve the matter within 14/04/2013 or on 15/04/2013 the problem will be resolved at any cost. After that the problem was not resolved on 15/04/2013. On 16/04/2013 at 1100hrs when I called on the number +[protected] and asked about the status he replied me that it will take 15-30 days or more to resolve the problem. Then at 1400 hours I was talking with one of friend who told me that he have asked to customer care (NUMBER [protected]) for a new connection, and they have advised that he will get a new connection on that very day i.e. 16/04/2013 within 1700 hours. Then again at 1900 hours I called to customer care (NUMBER [protected]) and spoke to Mr.Farooq about the problem who in turn told me that it is not his problem and I may have to wait for more than a month. From that day (16/04/2013) onwards I am regularly calling on the customer care (NUMBER [protected]) & informing them about the same till today i.e. 19/04/2013 and still the problem is not resolved and the customer care people are telling me that they will try to resolve the issue quickly but cannot give me a definite time frame. So sir my problem lies here that such a big reputed company like Reliance do tell lies to his customer and do not take care of his customers then how can we survive So please take care of the matter and get it resolved if possible. My Details are as below. Name – Ayan Bhattacharya Mobile- +91-[protected] RELIANCE DIGITAL TV SMART CARD NO.[protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Apr 20, 2013 Reliance BigTV Customer Care's response Dear Customer, We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns. Regards, RDTVcare Verified Support Apr 26, 2013 Reliance BigTV Customer Care's response Dear Customer, We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist. Regards, RCOMcare | |||
 2 Comments | |||
Comments
I have purchased a Reliance digital TV in June 2012. From that time to 06/04/2013 it was working well. On 07/04/2013 (Sunday) it stopped working and then I complained to customer care (NUMBER [protected]) about the same and they told that it will be resolved within 48 hours and gave me a complaint number i.e.[protected] dated 07/04/2013 (Sunday).
The next day i.e. on 08/04/2013(Monday) I got a call from a number [protected], the person speaking told me that he is from the reliance service team and asked me about the problem. After I told him all the details about the problem he replied me that my set top box has to be replaced and as it is still under warranty period I will not have to pay any amount. I then asked him that when will he come to replace the same? He replied that presently there is no set top box is available with them. They are expecting that within 2-3 days they may get set top boxes and then they will call me and replace the same.
On 11/04/2013 (Thursday) I got a call from a number [protected] at 1230 hrs and they told that the set top box is available with them and they will come to replace it on the same day within 1600hrs. But as I was out for some work on that day so I was unavailable at home and my family was also out of town at that point of time. As I told them to come on the next day i.e. on 12/04/2013(Friday), they advised me that for that I have to lodge a complaint again on the next day as they are going to close my complaint on that very day.
Then again on 13/04/2013(Saturday) I complained to customer care (NUMBER [protected]) about the same and they told that it will be resolved within 14/04/2013(Sunday), and gave me a complain number i.e.[protected] dated 13/04/2013 (Saturday).
Then on Sunday i.e. 14/04/2013 at 1100 hrs I called on the number +[protected] and asked the person that when will he be able to come at my residence and change my set top box? The person over the phone replied me that they still do not have any set top box available with them and he cannot assure me that when will it be available to them. I then again called the customer care (NUMBER [protected]) & informed them about the same. They told me that its nothing to worry they will take care of the matter and will try to resolve the matter within 14/04/2013 or on 15/04/2013 the problem will be resolved at any cost.
After that the problem was not resolved on 15/04/2013. On 16/04/2013 at 1100hrs when I called on the number +[protected] and asked about the status he replied me that it will take 15-30 days or more to resolve the problem.
Then at 1400 hours I was talking with one of friend who told me that he have asked to customer care (NUMBER [protected]) for a new connection, and they have advised that he will get a new connection on that very day i.e. 16/04/2013 within 1700 hours.
Then again at 1900 hours I called to customer care (NUMBER [protected]) and spoke to Mr.Farooq about the problem who in turn told me that it is not his problem and I may have to wait for more than a month.
From that day (16/04/2013) onwards I am regularly calling on the customer care (NUMBER [protected]) & informing them about the same till today i.e. 19/04/2013 and still the problem is not resolved and the customer care people are telling me that they will try to resolve the issue quickly but cannot give me a definite time frame.
So sir my problem lies here that such a big reputed company like Reliance do tell lies to his customer and do not take care of his customers then how can we survive
So please take care of the matter and get it resolved if possible.
My Details are as below.
Name – Ayan Bhattacharya
Mobile- +91-[protected]
RELIANCE DIGITAL TV SMART CARD NO.[protected]
The next day i.e. on 08/04/2013(Monday) I got a call from a number [protected], the person speaking told me that he is from the reliance service team and asked me about the problem. After I told him all the details about the problem he replied me that my set top box has to be replaced and as it is still under warranty period I will not have to pay any amount. I then asked him that when will he come to replace the same? He replied that presently there is no set top box is available with them. They are expecting that within 2-3 days they may get set top boxes and then they will call me and replace the same.
On 11/04/2013 (Thursday) I got a call from a number [protected] at 1230 hrs and they told that the set top box is available with them and they will come to replace it on the same day within 1600hrs. But as I was out for some work on that day so I was unavailable at home and my family was also out of town at that point of time. As I told them to come on the next day i.e. on 12/04/2013(Friday), they advised me that for that I have to lodge a complaint again on the next day as they are going to close my complaint on that very day.
Then again on 13/04/2013(Saturday) I complained to customer care (NUMBER [protected]) about the same and they told that it will be resolved within 14/04/2013(Sunday), and gave me a complain number i.e.[protected] dated 13/04/2013 (Saturday).
Then on Sunday i.e. 14/04/2013 at 1100 hrs I called on the number +[protected] and asked the person that when will he be able to come at my residence and change my set top box? The person over the phone replied me that they still do not have any set top box available with them and he cannot assure me that when will it be available to them. I then again called the customer care (NUMBER [protected]) & informed them about the same. They told me that its nothing to worry they will take care of the matter and will try to resolve the matter within 14/04/2013 or on 15/04/2013 the problem will be resolved at any cost.
After that the problem was not resolved on 15/04/2013. On 16/04/2013 at 1100hrs when I called on the number +[protected] and asked about the status he replied me that it will take 15-30 days or more to resolve the problem.
Then at 1400 hours I was talking with one of friend who told me that he have asked to customer care (NUMBER [protected]) for a new connection, and they have advised that he will get a new connection on that very day i.e. 16/04/2013 within 1700 hours.
Then again at 1900 hours I called to customer care (NUMBER [protected]) and spoke to Mr.Farooq about the problem who in turn told me that it is not his problem and I may have to wait for more than a month.
From that day (16/04/2013) onwards I am regularly calling on the customer care (NUMBER [protected]) & informing them about the same till today i.e. 19/04/2013 and still the problem is not resolved and the customer care people are telling me that they will try to resolve the issue quickly but cannot give me a definite time frame.
So sir my problem lies here that such a big reputed company like Reliance do tell lies to his customer and do not take care of his customers then how can we survive
So please take care of the matter and get it resolved if possible.
My Details are as below.
Name – Ayan Bhattacharya
Mobile- +91-[protected]
RELIANCE DIGITAL TV SMART CARD NO.[protected]
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i complaint to customer care[protected], they are answering irresponsibly, our technician will come today morning, today evening, today night like that, am really fed up with all these things .
So please take care of the matter and get it resolved if possible.
My Details are as below.
Name - Chetanrajurs. H
Mobile - [protected]
RELIANCE DIGITAL TV SMART CARD NO.[protected]