[Resolved]  Reliance Digital Vashi — Defect on Sharp Refrigerator Body

Address:

Mumbai Suburban, Maharashtra

I, Philomina Joseph hereby wants to post a complain regarding Reliance Digital Vashi.

The decision I made to purchase the refrigerator from Reliance Digital Vashi turned out be a very wrong decision.

I purchased the Sharp refrigerator of 274 litres from Reliance Digital Vashi on 3rd Dec 2012. The refrigerator was delivered on 4th Dec 2012 late at 9.00 PM. The package was not unpacked because the installation guy was suppose to come the next day. The next day the installtion guy came in ... he unpacked the refrigerator and we found a dent on the freezer door.

When we checked with him whether the door can be replaced, he said either keep the refrigerator as is or they will provide us the replacement of whole refrigerator. The door alone cannot be replaced. He said in 2-3 days the refrigerator will be replaced. He took the photographs of refrigerator and went away.

Since there was no response from Reliance Digital Vashi I called up to inquire and no one from the support team has any idea about the status of refrigerator replacement. A Sharp's technician came in on 7th Dec 2012 - no idea who sent him....he too took few photos of dent and suggested door replacement which we refused as we were told about refrigerator replacement by the Reliance Digital intallation guy.

I again called up Reliance call center at [protected] and somebody there told they will update me. But no response next day (8th Dec 2012)..... I called up vashi nos. at [protected] and a person called Sheetal gave Mr. Mangesh cell no. [protected] for follow up. This person Mangesh as no clue about the status of my complaint.


Today (Dec 10th 2012) a week has gone from purchase date, I am continuosly calling the nos. [protected], [protected] & [protected] and not a single no. rings. I am called up the call center no. [protected]..it is on hold. When I am calling Mangesh he asks me to call Reliance Digital Vashi Numbers. These people are taking us for a ride.

Is there anybody out there to address this issue. I am fed up!!!!!!

Philomina Joseph
[protected]