Reliance DTH — Frequently not working. Now for the past one week not working | |||
I am using Reliance DTH since more than 2 years. The service was getting disrupted many times. When I complained, their call center reply was " The distruption is due to cloudy sky or rain. But they never informed that such disruptions will occur while purchasing the Connection. As I pay Annual subscription charges, I am forced to accept what ever they say. But now for the past one week the set top box did not receive any signal. I made several complaints and their standard answer was due to cloudy weather in Chennai. Finally the call center person informed that they will send a technician to check and I have to pay Rs.175/- as service charge.Unfortunately I renewed for one more year effective June 2012. This renewal eventhough made for one year, Reliance has taken it on monthly base and now they inform that the renewal is only for 8 months on a different package. I have no other option but to meekly accept for what ever conditions they impose. This is clearly exploitation of customers and fleecing them in what ever way the like. My Smart card no. is[protected]. R.Senthil Kumar Was this information helpful? | |||
 3 Comments | |||
Comments
Hi R.Senthil,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Regards,
RDTVcare
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Regards,
RDTVcare
i gave complaint on 11-Aug-12.
complaint number:[protected]
Setup box was not working, stops automatically every 10 min's.
No one attended the complaint and the complaint/ case was closed. surprised by looking at the message that the case was resolved.
I spoke with customer care again today(16-Aug-12). and asked them to escalate. How come the request closed with out attending the issue.
let us see how it goes.
TV is not working since 15 days.
-Harish
complaint number:[protected]
Setup box was not working, stops automatically every 10 min's.
No one attended the complaint and the complaint/ case was closed. surprised by looking at the message that the case was resolved.
I spoke with customer care again today(16-Aug-12). and asked them to escalate. How come the request closed with out attending the issue.
let us see how it goes.
TV is not working since 15 days.
-Harish
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RDTVcare