Reliance Fresh — PATHETIC CUSTOMER SERVICE STAFF

Mr. Ambani,

I am shocked to see your customer service staff speaking to the customers. I am one of those victims. I put up in Naveen Shahdara, Delhi-110032. i visited your Naveen Shahdara Reliance Fresh Branch on 02 May 2009 at 5 pm to purchase some housing day to day stuff. I am a regular visitor since this store has opened. There were 6 customers who were waiting to get their bill made after shopping. Only one cash counter was operating. After waiting for 15 minutes, I requested the cashier to get one more counter open for the customers so that the TAT get less. After requesting the same 10 minutes lates an executive called "PAPPU" came to operate the cash counter. He then took 15 minutes to count the cash which was lying in the drawer. On asking that why is taking so much time he answered "mai to saara cash gin kar apka kaam shuru karunga". IS THIS THE WAY THE CUSTOMER SERVICE EXECUTIVE SHOULD SPEAK TO THE CUSTOMERS" I asked him to call the manager. He said it's not my job & asked the guard to call the manager. Then after waiting for another 10 minutes I personally called the manager. I asked him "Is this the sort of customer service which they provide". He said "sir vo to time lagega na cash ginne mai". His name is "NAKUL SHUKLA". He was so rude in taking to the customers & so arrogant that I will not visit any of your store in future for sure. I asked him for a complaint register which he provide. I wrote a complaint of 2 pages for which I expect an answer & also a strict action against improving quality of service & people you recruit. I asked Mr.NAVIN SHUKA the so called manager for e-mail where I can put a mail & expressed my feekings that what did i go through he said I am not aware of any e-mail id. A manager doesn't know that. How poor & pathetic customer service is this. You know what when one luk at "Reliance" the first thing that comes into the mind is "DHIRUBHAI AMBANI" the great legend & when you get this type of service from Ambani company you feel complete sorry.

Am expecting a written reply to this answer along with a sorry call from Your manager "Navin Shukla" asap otherwise I would have no option rather than complaining to senior authorities including the government authority.

regards
Jatin Ahuja
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