[Resolved]  Reliance Fresh — Ponni Raw Rice - Infested with Bugs (Bad Customer Care)

Hi,

I used to be a regular customer of Reliance fresh, valsarvakkam branch, Chennai but a recent episode left me disappointed and I decided to stop making any purchases from reliance fresh. I visit the shop and buy groceries/veg for Rs.[protected] once in two weeks. One such time I bought 25kg Raw ponni rice bag for Rs.925 and I used it for like 2 days and found that rice quality was very bad and infested with lot of bugs. So I called up the shop and said I wanted to exchange it, but when I went there with the rice, they refused to exchange the same citing that I should have returned the rice within 7 days or so. I am really disappointed with their attitude and we could not use that rice anymore. Also the customer service ppl was bad and impolite.

From now on, I have started to purchase the groceries from Nilgiris, though it is costly but the quality is really good.